Ladasianette(Dasia) Williams
Denver
Summary
Goal-Oriented Customer Service Professional with 5+ Years of knowledge in Customer Satisfaction, Policy Changes and Innovative Conflict Resolutions. Team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy.
Overview
7
7
years of professional experience
Work History
Advisor, Trust & Safety
Evolve Vacation Rental
09.2022 - Current
- Planned, developed, and implemented strategies to convey information with key decision makers.
- Maintained up-to-date knowledge on industry trends and regulations, ensuring accurate advice was provided to clients at all times.
- Assisted in the development of training materials for new advisors, improving overall team performance.
- Developed long-lasting relationships with clients to ensure consistent retention and loyalty.
- Advocate and conflict mediate on behalf of all stakeholders through the resolution process; including evictions and crisis management, resulting in durable listing performance and five-star Guest experiences.
- Be an expert in the resolution process, confidently recommending solutions in high-stakes situations (financially and reputationally) resulting in durable listing performance and five-star Guest experiences.
- Consult and educate Owners on strategies on how to prevent issues upstream by identifying root causes and providing a durable solution (not an easy answer).
- Exercise due diligence (investigation), critical thinking, and negotiation skills to advise the appropriate action and craft a plan of action based on listing performance (including reviews, earnings, activation date, and account history)
- Provide an exceptional stakeholder experience while collaborating with other teams and teammates to improve operational efficiencies.
- Respond to stakeholders via phone, message and email with agency, care, professionalism, and urgency
Understand, improve, and challenge current processes to continuously create a better Evolver, Guest, and Owner experience.
- Supported and assisted with all Guest Experience Associates and Booking Management Advisors tasks as needed by the business
Guest Experience Specialist
Evolve Vacation Rental
06.2021 - 09.2022
- Field calls, messages, and emails from guests in a swift and professional manner related to general property or general billing questions, and assisting guests with the booking process.
- Assist guests throughout the trip lifecycle utilizing emotional intelligence and problem-solving skills to work towards effective solutions.
- Help guests navigate their account and access all the information they need.
- Work across multiple booking platforms (such as Airbnb & VRBO) to secure and adjust reservations; dexterously move between operating systems.
-Document all activities in the company's CRM (Salesforce.com).
- Provide an exceptional customer experience, using genuine kindness and professionalism, thrilling travelers with over-the-top service throughout the evaluation and booking process.
- Collaborate with all customer-facing teams as well as other departments to achieve high service level standards and meet company goals.
- Streamlined check-in/out processes for improved efficiency and reduced wait times.
Sales and Leasing Consultant
Lex At Lowry Apartments
11.2017 - 01.2021
- Increased sales volume by developing strong relationships with clients and consistently meeting or exceeding sales targets.
- Supported efficient lease administration by preparing documentation accurately and promptly, ensuring timely execution of agreements.
- Identified, established and maintained positive relationships with industry influencers and strategic partners to drive ongoing referrals and continued opportunities to promote community.
- Maintained strong and well-managed online presence to successfully market community.
- Maximized occupancy rates by proactively identifying opportunities for lease renewals and upselling potential tenants on additional amenities or property upgrades.
- Enhanced customer satisfaction through prompt and efficient handling of inquiries, resolving issues, and providing exceptional service.
Education
High School Diploma -
Goal Academy
Aurora, CO06.2017
Skills
- Collaboration
- Problem-Solving
- Flexible and Adaptable
- Time Management
- Training and Mentoring
- Strategic Planning
- Relationship Building
- Crisis Management
Timeline
Advisor, Trust & Safety
Evolve Vacation Rental
09.2022 - Current
Guest Experience Specialist
Evolve Vacation Rental
06.2021 - 09.2022
Sales and Leasing Consultant
Lex At Lowry Apartments
11.2017 - 01.2021
High School Diploma -
Goal Academy
Similar Profiles
ALEX ZARNIKOWALEX ZARNIKOW
Remote Sales Executive at Evolve Vacation RentalRemote Sales Executive at Evolve Vacation Rental
Cael ZaslavCael Zaslav
Contact Center Operations Manager at Evolve Vacation RentalContact Center Operations Manager at Evolve Vacation Rental
Exodus CampbellExodus Campbell
Account Manager at Evolve Vacation RentalAccount Manager at Evolve Vacation Rental