Detail-oriented customer support specialist with a strong focus on accuracy and exceptional service. Committed to managing multiple tasks efficiently while delivering outstanding support to clients and patients.
Overview
8
8
years of professional experience
Work History
Data Entry Clerk
Adf Medical
Houston, Texas
05.2025 - Current
Entered data accurately into company databases on a daily basis.
Responded to patient and client inquiries in real time through online chat platform.
Provided clear information regarding medical services, appointments, billing, and general support.
Handled multiple chat conversations simultaneously while maintaining professionalism and accuracy.
Logged and documented all chat interactions within support and CRM systems.
Escalated unresolved or complex issues to appropriate teams or departments.
Delivered warm, helpful, and professional experiences during every interaction.
Adhered strictly to HIPAA guidelines and patient confidentiality policies.
Jr Bookkeeper
Michaels Retail Organization
Norcross, Georgia
05.2023 - 02.2025
Accurately billed all tenant charges, including rent, repairs, and concessions.
Reconciled daily cash transactions to maintain precise financial records.
Contacted vendors to ensure timely billing for services rendered, facilitating effective cash flow management.
Coordinated with team members to streamline bookkeeping processes and enhance operational efficiency.
Executed daily banking tasks, including deposits and transfers between accounts.
Followed instructions from supervisors to meet organizational objectives.
Asst Manager
Nordstrom Rack
Snellville, Georgia
08.2021 - 02.2023
Trained and mentored new employees on customer service standards.
Resolved customer inquiries and complaints with effective communication skills.
Collaborated with team members to maintain a positive work environment.
Cashier
Nordstrom Rack
Snellville, Georgia
11.2018 - 08.2021
Processed customer transactions accurately and efficiently at a leading retail store.
Collaborated with team members to ensure smooth store operations during peak hours.
Telemarketer
Concentrix
Remote, GA
01.2018 - 10.2018
Conducted outbound calls to engage potential customers and promote services for TurboTax.
Handled customer inquiries and provided accurate information regarding services.