Summary
Overview
Work History
Education
Skills
Timeline
Generic

Ladavia Jones

Montgomery,AL

Summary

Detail-oriented customer support specialist with a strong focus on accuracy and exceptional service. Committed to managing multiple tasks efficiently while delivering outstanding support to clients and patients.

Overview

8
8
years of professional experience

Work History

Data Entry Clerk

Adf Medical
Houston, Texas
05.2025 - Current
  • Entered data accurately into company databases on a daily basis.
  • Responded to patient and client inquiries in real time through online chat platform.
  • Provided clear information regarding medical services, appointments, billing, and general support.
  • Handled multiple chat conversations simultaneously while maintaining professionalism and accuracy.
  • Logged and documented all chat interactions within support and CRM systems.
  • Escalated unresolved or complex issues to appropriate teams or departments.
  • Delivered warm, helpful, and professional experiences during every interaction.
  • Adhered strictly to HIPAA guidelines and patient confidentiality policies.

Jr Bookkeeper

Michaels Retail Organization
Norcross, Georgia
05.2023 - 02.2025
  • Accurately billed all tenant charges, including rent, repairs, and concessions.
  • Reconciled daily cash transactions to maintain precise financial records.
  • Contacted vendors to ensure timely billing for services rendered, facilitating effective cash flow management.
  • Coordinated with team members to streamline bookkeeping processes and enhance operational efficiency.
  • Executed daily banking tasks, including deposits and transfers between accounts.
  • Followed instructions from supervisors to meet organizational objectives.

Asst Manager

Nordstrom Rack
Snellville, Georgia
08.2021 - 02.2023
  • Trained and mentored new employees on customer service standards.
  • Resolved customer inquiries and complaints with effective communication skills.
  • Collaborated with team members to maintain a positive work environment.

Cashier

Nordstrom Rack
Snellville, Georgia
11.2018 - 08.2021
  • Processed customer transactions accurately and efficiently at a leading retail store.
  • Collaborated with team members to ensure smooth store operations during peak hours.

Telemarketer

Concentrix
Remote, GA
01.2018 - 10.2018
  • Conducted outbound calls to engage potential customers and promote services for TurboTax.
  • Handled customer inquiries and provided accurate information regarding services.

Education

High School Diploma -

Boynton Beach Community High School
Boynton Beach, FL
05-2017

Skills

  • Customer service
  • Microsoft Excel
  • HIPAA compliance
  • Data entry
  • CRM software
  • Financial reconciliation
  • Timeline

    Data Entry Clerk

    Adf Medical
    05.2025 - Current

    Jr Bookkeeper

    Michaels Retail Organization
    05.2023 - 02.2025

    Asst Manager

    Nordstrom Rack
    08.2021 - 02.2023

    Cashier

    Nordstrom Rack
    11.2018 - 08.2021

    Telemarketer

    Concentrix
    01.2018 - 10.2018

    High School Diploma -

    Boynton Beach Community High School
    Ladavia Jones