LA'DAVIAN DOUGLAS
Clarksdale,MS
Summary
Adept at navigating high-stress environments, I excelled in customer engagement and strategic decision-making at Mississippi State University. My empathetic approach to resolving complaints increased loyalty, while my proficiency in accurate data entry ensured efficiency. My skills in effective listening and conflict resolution led to significant improvements in customer satisfaction.
Overview
4
4
years of professional experience
Work History
Customer Service Representative
Mississippi State Univeristy
08.2020 - 05.2024
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
Marketing Specialist
Mississippi State Univeristy
08.2020 - 03.2024
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
Education
Bachelor Of Science - Business Administration
Mississippi State University
Starkville, MSSkills
- Customer Engagement
- Effective Listening
- Strategic Decision-Making
- Accurate Data Entry
Accomplishments
- Customer Relations - Earned highest marks for customer satisfaction, company-wide.
- Conflict Resolution - Responsible for handling customer account inquiries, accurately providing information to ensure resolution of product/service complaints and students satisfaction.
Timeline
Customer Service Representative
Mississippi State Univeristy
08.2020 - 05.2024
Marketing Specialist
Mississippi State Univeristy
08.2020 - 03.2024
Bachelor Of Science - Business Administration
Mississippi State University
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