Ladd Ta'Khera
Louisville,KY
Summary
Dedicated professional with a strong background in customer service and healthcare support. Experienced in processing prior authorizations, ensuring patient eligibility, and maintaining compliance with healthcare standards.
Overview
11
11
years of professional experience
Work History
Prior Authorization Coordinator
BrightSpring
Louisville, KY
07.2025 - Current
- Assisted in processing prior authorization requests efficiently for various healthcare services.
- Collaborated with clinical teams to verify patient eligibility and benefits coverage.
- Maintained accurate documentation within electronic health record systems to ensure compliance.
- Communicated effectively with insurance providers regarding authorization status and required information.
Licensed Esthetician
Blink & Wink
Louisville, KY
08.2018 - Current
- Provided personalized skincare consultations to clients, enhancing customer satisfaction and loyalty.
- Performed advanced facial treatments using industry-leading products and techniques to improve skin health.
- Educated clients on proper skincare routines and product usage, fostering informed purchasing decisions.
- Collaborated with team members to develop promotional packages, increasing service utilization during peak seasons.
Home Health Aide
Personal Options Home Care
Louisville, KY
05.2023 - 01.2026
- Provided personal care assistance, including bathing, grooming, and mobility support for clients.
- Monitored client health conditions and reported changes to healthcare professionals promptly.
- Assisted with daily living activities, ensuring comfort and safety in home environments.
- Developed individualized care plans in collaboration with clients and families to meet specific needs.
Data Entry Clerk
Chase Bank
Louisville, KY
05.2015 - 12.2020
- Processed high volumes of data entries with a focus on accuracy and efficiency.
- Reviewed and validated financial documents to ensure compliance with banking regulations.
- Managed electronic filing systems, improving document retrieval times and organization.
- Collaborated with team members to streamline data entry workflows and reduce errors.
Education
Licensed Estitician -
Pj's Cosmetology
Louisville, KY05-2024
CNA -
Health Careers Training Institute
Louisville, KY01-2024
High School Diploma -
Pleasure Ridge Park Highschool
Louisville, KY06-2015
Skills
- Authorizations
- Benefit coverage
- HIPAA compliance
- Insurance verification & Authorizations
- Data entry proficiency
- Healthcare industry
- Critical thinking
- Claim research
- Workflow management
- Healthcare regulations
- Billing procedures
- Process improvement strategies
- Performance metrics analysis
- Practitioner order verification
- Customer service
- Attention to detail
- Problem-solving abilities
- Collaboration and teamwork
- Multitasking Abilities
- Adaptable and flexible
- Reliability
- Verbal and written communication
- Organization and time management
- Electronic health records
- Documentation and recordkeeping
- Computer proficiency
- Calendar and appointment management
- Medical records verification
- Inventory management
- CPR certified
- Clerical skills
- Patient care coordination
Accomplishments
- Used Microsoft Excel to develop inventory tracking spreadsheets.
- Documented and resolved PA Denials which led to Approved PA.
- Achieved productive quota through effectively helping with achieve a quicker turn around rate on PA.
- Collaborated with team of six in problem solving metric issues and system progression.
Timeline
Prior Authorization Coordinator
BrightSpring
07.2025 - Current
Home Health Aide
Personal Options Home Care
05.2023 - 01.2026
Licensed Esthetician
Blink & Wink
08.2018 - Current
Data Entry Clerk
Chase Bank
05.2015 - 12.2020
Licensed Estitician -
Pj's Cosmetology
CNA -
Health Careers Training Institute
High School Diploma -
Pleasure Ridge Park Highschool