Ladeidra Green

Summary

Experienced in optimizing productivity, efficiency, and service quality across various environments. Highly dependable, ethical, and reliable support specialist and leader. Advanced organizational, technical, and business acumen. Effective collaboration with cross-functional teams to ensure operational and service excellence. Valuable experience in addressing and resolving customer issues has honed problem-solving skills to deliver effective solutions.

Overview

years of professional experience

Work History

Tax Specialist

Elite Community Tax

02.2022 - Current

Maintained thorough and current understanding of applicable tax laws.
Collaborated with cross-functional teams to ensure seamless communication and coordination on tax-related matters.
Reviewed financial statements for accuracy and integrity.
Worked with individuals, trusts and companies to manage tax compliance and reporting needs.
Conducted ongoing professional development activities to stay current with changing industry trends, legislation, rules, regulations affecting taxation practices.
Provided clear explanations of complex tax concepts to clients, ensuring they fully understood their responsibilities and obligations.
Advised clients on best practices for managing their finances to minimize future tax liabilities while maximizing deductions and credits available to them.
Reviewed workpapers prepared by other staff members ensuring accuracy before finalizing documents for submission.
Enhanced client satisfaction by providing thorough tax analysis and recommendations.

Customer Service Representative

Billing and Coding Professionals

04.2019 - Current

Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
Maintained detailed records of customer interactions, ensuring proper follow-up and resolution of issues.
Developed rapport with customers through active listening skills, leading to higher retention rates and positive feedback from clients.
Provided coaching and mentoring to new hires, contributing to their successful integration into the team.
Researched and resolved billing discrepancies to enable accurate billing.
Identified, researched, and resolved billing variances to maintain system accuracy and currency.
Prepared itemized statements, bills, or invoices and recorded amounts due for items purchased or services rendered.

Home Health Care Provider

Accent Care Home Health

01.2015 - 01.2019

Assisted patients with daily living activities, promoting independence and preserving dignity.
Enhanced patient comfort by providing compassionate and attentive care.
Assisted patients with handling daily chores and errands by transporting to appointments, cleaning personal spaces, and purchasing supplies.
Maintained a clean and safe environment for patients by adhering to infection control policies and performing routine housekeeping tasks as needed.

Education

No Degree - Accounting And Finance

Elite Community Tax, Houston, TX

12-2021

Professional Development:

Skills

Tax Strategy Development
Comprehensive Reporting Skills
Report Generation Proficiency
Mediation Expertise
Payroll administration
Customer Engagement

Focused Listening Ability
Logical Evaluation Skills
Organized Data Management
Effective Relationship Management
Professional Call Handling

Timeline

Tax Specialist - Elite Community Tax

02.2022 - Current

Customer Service Representative - Billing and Coding Professionals

04.2019 - Current

Home Health Care Provider - Accent Care Home Health