Ladejah Lee
Irving,TX
Summary
Hard-working and driven individual passionate about maintaining a strong work ethic and providing exceptional customer service as an attentive customer service associate. Genuine dedication to delivering great customer service, consistently striving to exceed expectations and ensure customer satisfaction. Attention to detail ensures accuracy and efficiency in all tasks.
Overview
7
7
years of professional experience
Work History
Document Processing Specialist
Citibank
Irving, TX
04.2026 - 05.2026
- Streamlined document processing workflows to enhance efficiency and reduce turnaround times.
- Developed and maintained comprehensive filing systems ensuring easy access to critical documents.
- Implemented quality control measures to ensure accuracy in data entry and document processing tasks.
- Enhanced document processing efficiency by implementing advanced scanning and indexing techniques.
- Reduced errors in processed documents by conducting thorough quality checks and implementing corrective measures.
- Scanned, filed and transmitted various documents and adhered to digital filing procedures.
- Analyzed credit reports to assess borrowers' credit histories and detect potential red flags.
- Conducted financial review of customer lines of credit by assessing company financials and initiating credit application reviews.
- Monitored credit accounts routinely to identify and mitigate issues and prevent losses.
On Assignment at JP Morgan Chase
City Staffing
Lewisville, Texas
03.2025 - 04.2025
- Created detailed audit trails for all transactions involving remittances processing.
- Received and counted stock items, recording data manually or on computer for inventory purposes.
- Scanned and stored files and records electronically to reduce paper files and secure data.
- Supported document reviews and auditing by locating and providing required data, reporting on input procedures and other relevant circumstances as necessary.
- Improved quality of data by producing coherent definitions and data-naming standards.
- Analyzed credit data and financial statements to determine risk levels for loan applicants.
- Analyzed credit scores to determine borrowers' creditworthiness.
Outbound Packer
Amazon Warehouse
Dallas, Tx
06.2024 - 12.2024
- Ensured outbound product matched packing list and customer order.
- Scanned barcodes of outbound items to confirm orders.
- Organized and stacked containers efficiently for smooth shipment processes.
- Managed inventory checks and ensured timely shipment processing.
Cargo Office Agent,
WFS Worldwide Flight Services
Irving, Texas
07.2023 - 06.2024
- Efficiently documented shipping information with manual and scanner methods.
- Check import or export documentation to determine cargo contents and use tariff coding system to classify goods according to fee or tariff group.
- Keep records of all goods shipped, received, and stored.
- Notify consignees, passengers, or customers of freight or baggage arrival and arrange for delivery.
- Creating shipping documents, including bills, invoices and reports.
- Tracking shipping details, including cargo contents, weight and transportation time.
- Managed communication via email with companies.
- Entering data from different airline companies.
- Monitored accounts for balance status in collections.
Package Handler,
UPS
Farmers Branch, Texas
12.2021 - 07.2023
- Organized and categorized packages based on delivery destinations.
Customer Claims Service Specialist
Conn's Home Plus
Dallas, Tx, TX
07.2019 - 12.2021
- Marketed various furniture pieces, electronics, and appliances.
- Evaluated collections accounts to ensure overdue payments were addressed.
- Organized company documents within database.
- Work in a fast-paced, high-volume call center environment.
- Assisted claimants, providers and clients with problems or questions regarding claims.
- Performed quality assurance reviews on completed claim forms.
- Collected payments, processed receipts and informed policyholders of outstanding balances.
- Solid computer and multi-tasking skills.
Education
Associate of Science - Business Administration
North Lake College
Irving, TX06.2025
Skills
- Order Picking
- Warehouse Experience
- Customer service
- Microsoft Excel
- Typing
- Help desk
- Document formatting
- Scanning techniques
- Software troubleshooting
- Data accuracy
- Document organization
- Document scanning
- Process auditing
- Formatting
Education and Training
true
Timeline
Document Processing Specialist
Citibank
04.2026 - 05.2026
On Assignment at JP Morgan Chase
City Staffing
03.2025 - 04.2025
Outbound Packer
Amazon Warehouse
06.2024 - 12.2024
Cargo Office Agent,
WFS Worldwide Flight Services
07.2023 - 06.2024
Package Handler,
UPS
12.2021 - 07.2023
Customer Claims Service Specialist
Conn's Home Plus
07.2019 - 12.2021
Associate of Science - Business Administration
North Lake College