LaDejiana Toney
Dermott,AR
Summary
Highly-motivated employee with desire to take on new challenges. Strong work ethic, adaptability and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.
Overview
4
4
years of professional experience
Work History
Program Eligibility Specialist
Arkansas Department of Human Services
Lake Village , AR
11.2021 - Current
- Entering client information and files into databases for further review and tracking.
- Explaining reasons behind application denials and recommending further action.
- Performing careful reviews of applicant data to ascertain compliance with eligibility criteria for economic assistance.
- Responding to client inquiries and concerns and escalating complex problems to department supervisors.
- Reviewing applications to verify client information and resolve discrepancies.
- Processing benefits applications and documents for food stamps and medical assistance.
- Conducting interviews with applicants, explaining benefits process and which programs were available.
- Review referrals for service and interview applicants and family members to explain eligibility requirements.
- Refer clients to alternative sources or prepare additional evaluation and assistance requests.
Assistant Manager
Family Dollar
McGehee, AR
07.2020 - 10.2021
- Organized schedules, workflows and shift coverage to meet expected business demands.
- Maintained inventory accuracy by counting stock-on-hand and reconciling discrepancies.
- Delegated daily tasks to team members to optimize group productivity.
Education
Bachelor of Science - Human Development And Family Studies
University of Arkansas At Pine Bluff
Pine Bluff, AR12.2020
Skills
- Accurate Record Maintenance
- Application assessment
- Applicant support and service
- Telephone etiquette
- Optimistic Work Ethic
- Microsoft Office Proficiency
- Critical thinking
References
References available upon request.
Timeline
Program Eligibility Specialist
Arkansas Department of Human Services
11.2021 - Current
Assistant Manager
Family Dollar
07.2020 - 10.2021
Bachelor of Science - Human Development And Family Studies
University of Arkansas At Pine Bluff
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