LaDejrah Hunt
Opelousas,LA
Summary
Proven leader and adaptable team player with a track record of enhancing customer service at Fiserv by identifying and preventing fraudulent activities. Expert in critical thinking and computer proficiency, I significantly streamlined processes at Tower Loan, boosting efficiency. Skilled in both customer interaction and administrative efficiency, my background also includes vital contributions to patient care at Saints Marygrace Family Practice.
Overview
3
3
years of professional experience
Work History
Customer Service Representative
Fiserv
07.2023 - 01.2024
- Evaluated customer data to identify and prevent fraudulent activities.
- Contacted customers directly to notify of fraudulent activity and minimize impacts.
- Reviewed reports and individual transactions which appeared suspicious to uncover possible fraudulent activity.
Brach Manager
Tower Loan
11.2021 - 04.2023
- Met deadlines by proactively managing individual and team tasks and streamlining processes.
- Submitted loan applications to underwriter for verification and recommendation.
- Examined customer loan applications for loan approvals and denials.
Certified Medical Assistant
Saints Marygrace Family Practice
10.2020 - 06.2021
- Prepared and administered medications to alleviate patient symptoms.
- Assisted with routine checks and diagnostic testing by collecting and processing specimens.
- Promoted office efficiency, coordinating charts, completing insurance forms, and helping patients with diverse needs.
- Collected and documented patient medical information such as blood pressure and weight.
Education
High School Diploma -
Opelousas Senior High School
Opelousas, LA05-2012
Skills
- Inbound and Outbound Calling
- Adaptive team player
- Active Listening
- High-energy attitude
- Critical Thinking
- Computer Proficiency
- Customer Service
Timeline
Customer Service Representative
Fiserv
07.2023 - 01.2024
Brach Manager
Tower Loan
11.2021 - 04.2023
Certified Medical Assistant
Saints Marygrace Family Practice
10.2020 - 06.2021
High School Diploma -
Opelousas Senior High School
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