Summary
Overview
Work History
Education
Skills
Timeline
BusinessAnalyst

Ladenia Turner

Referral Specialist

Summary

Highly organized business/healthcare worker that is knowledgeable about healthcare processes and administrative requirements. Qualified to deal with insurance documentation, update charts and manage business correspondence. Pursued opportunity to learn and enhance my knowledge.

Overview

17
17
years of professional experience

Work History

Referral Specialist

Intermountain Healthcare
Las Vegas, NV
03.2021 - 03.2023
  • Verified insurance benefits and eligibility for diagnostic procedures before referring clients.
  • Notified and reminded clients of appointments.
  • Scheduled appointments with specialists on behalf of clients.
  • Called insurance companies to get precertification and other benefits information on behalf of patients.
  • Weighed patient need, provider availability and insurance coverage to determine optimal scheduling.
  • Organized paperwork such as charts and reports for office and patient needs.
  • Coordinated patient scheduling, check-in, check-out and payments for billing.
  • Successfully scheduled patient appointments and placed reminder calls to deliver exceptional customer experience.
  • Coordinated front office duties, including customer service, patient scheduling and billing.
  • Completed skilled administrative work to support all office staff and operational requirements.
  • Obtained prior authorization for diagnostic procedures.
  • Conducted training and mentored team members to promote productivity and commitment to friendly service.
  • Facilitated internal audits and prepared detailed reports on findings.

Referral Specialist

Caremore Medical Group
Las Vegas, NV
04.2007 - 01.2019
  • Called insurance companies to get precertification and other benefits information on behalf of patients.
  • Scheduled appointments with specialists on behalf of clients.
  • Verified insurance benefits and eligibility for diagnostic procedures before referring clients.
  • Notified and reminded clients of appointments.
  • Obtained prior authorization for diagnostic procedures.
  • Accessed and reviewed patient records to verify receipt completed referral paperwork.

Medical Assistant

Mountainview Pediatrics
Las Vegas, NV
12.2005 - 03.2007
  • Documented vital signs and health history for patients in clinic.
  • Directed patients to exam rooms, fielded questions, and prepared for physician examinations.
  • Verified patient insurance coverage and collected required co-payments.
  • Answered telephone calls to offer office information, answer questions, and direct calls to staff.

Education

Bachelor of Theology -

BOLCUTS
Las Vegas, NV
12.2018

Associate in Theology -

BOLCUTS
Las Vegas, NV
01.2017

Skills

  • Notetaking and documentation
  • Multi-line telephone operation
  • Database Management
  • Appointment Scheduling
  • EMR Systems
  • Insurance Verification
  • Medical terminology
  • Good telephone etiquette
  • Verbal and written communication
  • Written Communication
  • Pre-Authorizations
  • Answer Telephones
  • Administrative Duties
  • Medical Terminology

Timeline

Referral Specialist

Intermountain Healthcare
03.2021 - 03.2023

Referral Specialist

Caremore Medical Group
04.2007 - 01.2019

Medical Assistant

Mountainview Pediatrics
12.2005 - 03.2007

Bachelor of Theology -

BOLCUTS

Associate in Theology -

BOLCUTS

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Ladenia TurnerReferral Specialist