LaDenna Murray
Houston,Texas
Summary
A highly self-motivated Customer Service Agent with 22 years of customer service. Professional with strong background in customer interactions and service solutions. Highly skilled in conflict resolution, communication, and problem-solving, ensuring customer satisfaction and loyalty. Effective team collaborator, adaptable to changing needs, and consistently focused on achieving results through efficient and empathetic service. Known for reliability and proactive approach to meeting customer and organizational goals.
Overview
25
25
years of professional experience
Work History
Mobile Notary Agent
Documents by Dean
10.2021 - Current
- Notarize Home Loan documents
- Notarize Wills, Power of Attorney
- Notarize Auto Dealership Loans
- Built a strong network of professional contacts, leading to repeat business and referral opportunities.
- Examined documents for accuracy, completion and compliance before notarizing.
- Certified and attested power of attorney documents, acknowledgements and deeds.
- Checked documents for accuracy and correct signing before notarizing.
- Managed appointment scheduling, resulting in timely service for clients and optimal use of work hours.
AO Support Desk
United Airlines
10.2014 - Current
- Assist airport agents with reissue passenger reservations
- Assist airport agents with rebooking passengers
- Assist airport agent to get control of the flight
- Assist airport agents in re-fleeting their aircraft
- Assign FAM and LEO seats
- Delivered exceptional customer service by quickly addressing concerns and providing clear, concise explanations of technical solutions.
- Provided remote assistance to customers experiencing technical difficulties, guiding them through step-by-step resolutions with patience and professionalism.
- Used ticketing systems to manage and process support actions and requests.
Baggage Resolution Agent
Continental Airlines
05.2007 - 02.2008
- Open and close delayed and pilferage claims
- Contact passengers about delayed bags
- Contact the airport couriers about delayed bags
Revenue Accounting Clerk
Continental Airlines
06.2000 - 05.2007
- 10-key by touch
- Price domestic and international tickets
- Bill OA for revenue
- Solve problem tickets
- Worked in the Apex and Dart System
Education
High School Diploma -
Jack Yates High Sachool
Houston, TX06-1997
Skills
- Notarial acts
- Critical thinking
- Real estate transactions
- Client relationship building
- Problem resolution
- Relationship building
- Call center experience
- Computer proficiency
- Microsoft Excel
- Microsoft outlook
- Live chat support
Timeline
Mobile Notary Agent
Documents by Dean
10.2021 - Current
AO Support Desk
United Airlines
10.2014 - Current
Baggage Resolution Agent
Continental Airlines
05.2007 - 02.2008
Revenue Accounting Clerk
Continental Airlines
06.2000 - 05.2007
High School Diploma -
Jack Yates High Sachool
Similar Profiles
Isabel OlivaresIsabel Olivares
Immigration Legal Assistant at MC Documents and ServicesImmigration Legal Assistant at MC Documents and Services
Amjad ALIAmjad ALI
OFFICE MANAGER at PAKIAT DOCUMENTS CLEARING SERVICESOFFICE MANAGER at PAKIAT DOCUMENTS CLEARING SERVICES
Christopher WheelerChristopher Wheeler
General Manager at RILEYS DOCUMENTS SERVICES, INC.General Manager at RILEYS DOCUMENTS SERVICES, INC.
Aathika TamheenAathika Tamheen
Digital Communications Analyst at NRG EnergyDigital Communications Analyst at NRG Energy
Emily MexquiticEmily Mexquitic
Patient Care Technician III at Memorial Hermann SouthwestPatient Care Technician III at Memorial Hermann Southwest