Open To Work
Lorenzo Pacheco
San Antonio
Work Preference
Summary
Customer service and Sales Representative with a consistent and solid record of achieving high customer retention goals through relationship building and advanced product knowledge.
Proven skills in products sales and boosting revenue by connecting with customers and effective communication. Well-organized, reliable and experienced in team lead and management experience. Heavily focused management and identifying customer needs, providing tailored solutions, and achieving company results. Skilled in communication, negotiation, and problem-solving. Strong team player with a proactive approach and a dedication to achieving targets. Highly organized and motivated Account Executive with demonstrated track record of building relationships with clients, developing successful sales campaigns, and managing teams of account managers. Skilled in financial analysis, customer service and problem-solving. Experienced in coordinating activities with various departments to achieve strategic objectives.
Overview
7
7
years of professional experience
Work History
HVAC Account Executive
Clearesult
San Antonio , Texas
05.2026 - 08.2026
- Drove over $500,000 in annual B2B sales by identifying and closing PTAC unit replacements and retrofit projects across community venues, hotel, motel, and resort properties.Prospecting and securing contracts with regional hotel management groups, expanding territory account base by 35% end of quarter.
- Monitored service after sale and implemented quick and effective problem resolutions.
- Built diverse and consistent sales portfolio.
- Collaborated with managers to provide customer feedback and recommend operational changes to meet emerging trends.
- Conducted on-site facility assessments recommended energy efficient PTAC systems, helping hotel operations, schools, and community venues lower utility costs between brand compliance standards.
Operations Manager
Cherry Hill Programs
San Antonio , Texas
02.2026 - 04.2026
- Established positive and effective communication among unit staff and organization leadership, reducing miscommunications, and missed deadlines.
- Identified and resolved unauthorized, unsafe, or ineffective practices.
- Supervised operations staff and kept employees compliant with company policies and procedures.
- Managed inventory and supply chain operations to achieve timely and accurate production and money management
Salesman
Northside Ford
San Antonio, Texas
06.2025 - 02.2026
- Cultivated a loyal client base, resulting in a 10% increase in sales coming from repeat customers and referrals.
- Resolved customer complaints efficiently, maintaining the dealership's positive review rating.
- Proficiently sold wide range of new and used vehicles, effectively moving dealership inventory by 10%
Delivery driver
Chick-fil-a
San Antonio
07.2022 - 04.2025
- Communicated clearly and effectively with guests, including taking orders, answering questions, and handling special requests.
- Delivered orders with accuracy, ensuring a positive, courteous, and professional experience for all guests.
- Maintained a spotless driving record for the company, adhering to all traffic laws and safety regulations to ensure, damage free deliveries.
- Performed daily vehicle inspections and maintenance checks, including sanitizing delivery bags and ensuring a clean, presentable vehicle.
- Resolved customer complaints promptly, ensured customer satisfaction and created and maintained a welcoming environment.
- Utilized the Point of Sales (POS) to precisely process orders and handle cash/card transactions.
Shift manager
Pizza Hut
San Antonio
03.2019 - 06.2022
- Maintain optimal work flow and food prep. Created and managed employee schedules.
- Managed and maintained all daily operations, including opening and closing procedures, ensuring compliance with Pizza Hut brand standards and safety regulations.
- Supervised up to 10 employees per shift fostering a team-oriented environment that was fast-paced and maintained the standards and policies.
- Conducted quality control and assurance of food and service standards. Ensuring 100% adherence to Pizza Hut policies and standards.
- Conducted daily cash handling, safety deposits, and employee time cards.
- Maintained customer satisfaction by resolving complaints, providing exceptional service, and maintaining a clean and welcoming environment.
- Trained, coached, and mentored staff and new hires on food preparation, food safety, and customer service techniques.
Education
High school Diploma -
Johnson High School
San AntonioSkills
- Computer skills
- Microsoft office
- Scheduling
- Training and Development
- Organizational skills
- Money Handling
- Management
- Verbal and written communication
- Excellent Customer Service
- Ability to adapt to different work environments
- Team player
- Unit installation
- System troubleshooting
- System maintenance
- Commercial air handling installation
- Parts inventory management
- Vendor and contract negotiations
Languages
English
Timeline
HVAC Account Executive
Clearesult
05.2026 - 08.2026
Operations Manager
Cherry Hill Programs
02.2026 - 04.2026
Salesman
Northside Ford
06.2025 - 02.2026
Delivery driver
Chick-fil-a
07.2022 - 04.2025
Shift manager
Pizza Hut
03.2019 - 06.2022
High school Diploma -
Johnson High School