Hi, I’m
LaDereka Roach
Houston,TX
Summary
Professional customer service representative with over 10 years of experience providing excellent customer service and building customer loyalty. To actively use my skills and abilities to grow, develop and maintain the highest level of performance and excellence.
Offering strong interpersonal skills and keen interest in learning and developing within the company-focused environment. Brings understanding of effective communication techniques and problem-solving strategies. Ready to use and develop these skills.
Overview
13
years of professional experience
Work History
Centerpoint Energy Inc
ASSOCIATE REPRESENTATIVE, OPS SUPPORT
07.2024 - Current
Job overview
- Identified opportunities for creating WO's, invoices, and contracts contributing significantly to public safety and revenue growth.
- Implemented effective time-management techniques for prioritizing tasks and meeting deadlines consistently.
- Developed customized solutions that addressed unique challenges faced by each work task , resulting in high networking opportunities
- Cultivated a positive work environment through open communication among team members.
- Managed multiple accounts simultaneously while maintaining exceptional organization and attention to detail.
- Streamlined internal processes for improved efficiency and productivity within the team.
- Maintained detailed records of all work orders, facilitating accurate reporting data informed in important decision making.
- Participated actively in networking events expanding brand, awareness, and generating leads.
- Evaluated performance metrics regularly, identifying areas of improvement and implementing necessary changes for optimal results.
CenterPoint Energy
Data Collection Driver II
09.2022 - 07.2024
Job overview
- Measures methane emissions by operating advanced mobile leak detection equipment predominantly at night
- Accurately enters external data collection parameters to ensure equipment utilizes correct algorithms for calculations
- Verifies proper equipment function and documents data collection drives to assure system safety and reliability
- Plans daily route using maps and existing drive data to ensure effective operation of the Data Collection technology and maximum field-of-view coverage
- Participates in the continuous improvement of data collection technologies and methods
Starbucks
Barista
09.2020 - 01.2022
Job overview
- Grinding and brewing coffee orders
- Consistently provide well-crafted, beautifully presented and tasty beverages
- Follow health and safety guidelines
- Contribute to a positive work environment
- Follow recipes and presentations for food and beverage items, as needed
- Speaking and interacting with both new and regular customers
Café Rian Cajun Cafe
01.2012 - 01.2020
Job overview
- Process customer orders and payment transactions
- Answer customer questions about menu or drinks
- Greeting guests ensuring their experience is great
- Following health code standards with regards to the handling of food and beverages
- Delivering food/catering to customers and businesses
Education
Lone Star Community College
Associate degree from General Studies
02.2025
Nimitz High School
High School Diploma
05.2021
Skills
- CUSTOMER SERVICE
- SAP
- MICROSOFT OFFICE SUITES
- GPS
- P-CUBED
- MASTER DATA
- GOAL ORIENTED
- TEAMWORK and COLLABORATION
Timeline
ASSOCIATE REPRESENTATIVE, OPS SUPPORT
Centerpoint Energy Inc
07.2024 - Current
Data Collection Driver II
CenterPoint Energy
09.2022 - 07.2024
Barista
Starbucks
09.2020 - 01.2022
Café Rian Cajun Cafe
01.2012 - 01.2020
Nimitz High School
High School Diploma
Lone Star Community College
Associate degree from General Studies
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