Summary
Overview
Work History
Education
Skills
Affiliations
References
Timeline
Generic

Laderius Thomas

Covington,GA

Summary

Professional with extensive experience in customer service and operational support, adept at maintaining detailed records of customer interactions and transactions. Developed strong relationships through personalized assistance, effectively resolving complaints and gathering feedback to enhance service quality. Demonstrated professionalism in high-pressure situations while adhering to safety protocols and reporting incidents promptly. Proven ability to collaborate within teams, manage time efficiently, and maintain attention to detail in all tasks.

Overview

4
4
years of professional experience

Work History

Customer Service Representative

Walmart
Covington, Georgia
06.2023 - Current
  • Maintained detailed records of customer interactions, transactions and comments for future reference.
  • Developed strong relationships with customers by providing personalized assistance and support.
  • Provided excellent customer service to resolve customer complaints in a timely manner.
  • Resolved customer complaints promptly and efficiently.
  • Maintained a high level of professionalism when dealing with difficult customers.
  • Gathered customer feedback through surveys and used the data to improve customer service.

Motor Transport Operator

Army National Gaurd
Covington, Georgia
01.2023 - Current
  • Reported any incidents or accidents immediately upon occurrence.
  • Cleaned interior and exterior of vehicles as needed during shift operations.
  • Reported any accidents or incidents involving company vehicles promptly upon occurrence.
  • Loaded, secured, and unloaded cargo according to established procedures.
  • Filled out necessary paperwork such as logsbooks prior to beginning each trip.
  • Adhered strictly to all safety protocols when operating motor transport equipment.

Dish Network Technician

Dish Network Corp
Covington, GA
01.2022 - 01.2023
  • Replaced damaged components such as coaxial cables, connectors, splitters or amplifiers if necessary.
  • Set up customer accounts, including programming remote controls, activating receivers, and providing instructions on how to use the system.
  • Received customer feedback about their experience with our services and documented it accordingly.
  • Tested newly installed systems for quality assurance purposes before leaving the premises.
  • Maintained accurate records of all work performed during service calls.
  • Provided basic training on how to use the system after installation was complete.

Laborer

ResourceMFG
Covington, GA
02.2021 - 01.2022
  • Stacked and arranged products on pallets according to size and weight requirements.
  • Loaded and unloaded materials onto or from pallets, trucks, or other vehicles using a forklift.
  • Unloaded freight from containers and organized them for storage in designated areas.
  • Followed all safety procedures when handling hazardous materials in the laboratory setting.
  • Ensured that all personal protective gear was worn at all times while on the job site.
  • Lifted objects weighing up to 50 pounds without assistance when necessary.

Education

High School Diploma -

Alcovy High School
Covington, GA
05-2019

Skills

  • Customer service
  • Conflict resolution
  • Incident reporting
  • Safety protocols
  • Team collaboration
  • Attention to detail
  • Time management
  • Problem solving
  • Effective communication
  • Risk assessment
  • Equipment maintenance
  • Safety control
  • Tactical training
  • Vehicle operation
  • Cargo handling
  • Safety compliance
  • Route planning
  • Hazardous materials handling
  • Loss prevention
  • Record keeping
  • Loss prevention experience
  • Shoplifter apprehension

Affiliations

  • I’m in the US Army National Guard

References

References available upon request.

Timeline

Customer Service Representative

Walmart
06.2023 - Current

Motor Transport Operator

Army National Gaurd
01.2023 - Current

Dish Network Technician

Dish Network Corp
01.2022 - 01.2023

Laborer

ResourceMFG
02.2021 - 01.2022

High School Diploma -

Alcovy High School

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