La’Diamon Sharp
Nashville,TN
Summary
Skilled in customer service and data entry, I excelled at T-Mobile by effectively managing high-stress situations, leading to increased customer loyalty. Demonstrated exceptional conflict resolution and active listening, significantly enhancing guest satisfaction at Candlewood Suites Hotel. Achieved a reputation for meticulous accuracy and professionalism, fostering strong customer and client relationships.
Overview
5
5
years of professional experience
Work History
Customer Service Representative
T-Mobile
02.2022 - Current
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
Guest Service Representative
Candlewood Suites Hotel
07.2021 - 03.2022
- Assisted guests with reservation modifications, resolving any issues promptly and professionally.
- Handled payment transactions accurately, maintaining proper cash handling procedures at all times.
- Resolved guest complaints diplomatically to maintain a positive property reputation and high customer satisfaction rates.
- Developed strong rapport with returning guests to foster loyalty and repeat business.
Pharmacy Technician
Walmart
03.2020 - 07.2021
- Answered incoming phone calls and addressed questions from customers and healthcare providers.
- Stocked, labeled, and inventoried medication to keep accurate records.
- Enhanced pharmacy workflow by assisting pharmacists with medication dispensing, labeling, and packaging.
- Calculated dosage, filled prescriptions, and prepared prescription labels with absolute accuracy.
- Promoted patient confidentiality by adhering to HIPAA regulations when handling personal information during transactions.
Guest Service Representative
LaQuinta Inn & Suits
09.2019 - 03.2020
- Assisted guests with reservation modifications, resolving any issues promptly and professionally.
- Handled payment transactions accurately, maintaining proper cash handling procedures at all times.
- Resolved guest complaints diplomatically to maintain a positive property reputation and high customer satisfaction rates.
- Developed strong rapport with returning guests to foster loyalty and repeat business.
Education
High School Diploma -
Antioch High School
Antioch, TN05.2019
Skills
- Customer service
- Active listening
- Critical thinking
- Data entry
- Conflict resolution
Timeline
Customer Service Representative
T-Mobile
02.2022 - Current
Guest Service Representative
Candlewood Suites Hotel
07.2021 - 03.2022
Pharmacy Technician
Walmart
03.2020 - 07.2021
Guest Service Representative
LaQuinta Inn & Suits
09.2019 - 03.2020
High School Diploma -
Antioch High School
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