Ladik Ermis
San Marcos
Summary
Dynamic leader with a proven track record at Dell Technologies, adept in account management and fostering customer relationships. Excelled in driving revenue growth and team collaboration, showcasing a unique blend of strategic planning and client relations. Skilled in operations and marketing, consistently achieving customer satisfaction and business development goals.
Overview
10
10
years of professional experience
Work History
Account Manager
Dell Technologies
01.2022 - Current
- Manage pipeline and sales for commercial accounts buying from Dell
- Scheduled customer meetings to explore customer pain points and align them with the correct solution
- Work with a team to grow Y/Y revenue within our account set
- Build quotes and executive proposals in order to satisfy customer's needs for technology
Director of Operations
Kegconnection LLC
08.2018 - 08.2021
- Oversaw small team that built and shipped incoming orders
- Managed ecommerce site handling customer service, sales and order fulfillment
- Procurement from vendors to keep supply stocked and ready to ship
- Small role in promotion and advertising for our products and services
Operations
HomebrewSupply.com
08.2015 - 08.2018
- Ecommerce business operations including customer support and sales
- Website listings, including pictures, descriptions, promotional material and website design
- Managed a small team that handled the order fulfillment
- Created a SKU system to organize products we stocked and sold
Education
Bachelor of Arts - Recreation And Leisure Administration
Texas State University
San Marcos05-2012
Skills
- Account management
- Customer service
- Teamwork and collaboration
- Client relations
- Customer satisfaction
- Relationship building
- Strategic planning
- Goal oriented
- Account oversight
- Client relationship building
- Account development
- Operations
- Marketing
- Revenue growth
- Business development and planning
- Order management
- Performance tracking
- Staff management
- Sales expertise
- Vendor management
- Schedule management
- Converting leads
- Opportunities identification
- Order processing
- Sales forecasting
Timeline
Account Manager
Dell Technologies
01.2022 - Current
Director of Operations
Kegconnection LLC
08.2018 - 08.2021
Operations
HomebrewSupply.com
08.2015 - 08.2018
Bachelor of Arts - Recreation And Leisure Administration
Texas State University
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