Ladina Williams
Akron
Overview
2023
2023
years of professional experience
Work History
Customer Service Representative
Centauri Health Solutions
Cleveland, OH
2025 - 2026
- Resolved customer inquiries through effective communication and problem-solving.
- Collaborated with cross-functional teams to streamline service delivery processes and enhance customer satisfaction.
- Medical assistance while providing quality services.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Responded to customer requests for products, services, and company information.
Customer service representative
Summit Advantage
01.2022 - 02.2023
- Assist incoming callers inquiries on electrical rates, create accounts in CRM. Build customer relationship.
- Outbound calls to existing customers.
- Updates on products knowledge, defusing distress Customers.
Warehouse
Amazon
08.2020 - 11.2021
- Pack and label merchandise.
- Placing merchandise into packages.
- Removing dirt and debris from Conveyor belt.
- Placing merchandise into pods.
Call Center Agent
Plus one
05.2018 - 03.2020
- Building customer relationships
- Assisting customer with new and current offers.
- Helping with new product offers and issues.
Education
High School Diploma - undefined
Towpath Trail high school
01.2018
Skills
- Handling Inbound Calls, Outbound Calling efficiently
- Medical queries
- Medical billing information
- Providing high quality care for customers
Timeline
Customer service representative
Summit Advantage
01.2022 - 02.2023
Warehouse
Amazon
08.2020 - 11.2021
Call Center Agent
Plus one
05.2018 - 03.2020
High School Diploma - undefined
Towpath Trail high school
Customer Service Representative
Centauri Health Solutions
2025 - 2026