Ladon Graham
Perris,CA
Summary
Dynamic manager with a proven track record at DAHz He’ll Star wingz, excelling in operations management and team leadership. Enhanced customer satisfaction through effective staff training and streamlined processes, achieving significant cost control. Skilled in budget management and performance evaluations, fostering a motivated workforce dedicated to excellence.
Overview
6
6
years of professional experience
Work History
Manager
DAHz He’ll Starring
11.2024 - Current
- Managed daily operations to ensure efficient service delivery and customer satisfaction.
- Trained and supervised team members to enhance performance and uphold service standards.
- Developed schedules to optimize staff allocation during peak business hours.
- Streamlined inventory management processes, reducing waste and improving stock availability.
- Coordinated with suppliers to maintain quality standards for food and beverage offerings.
- Conducted regular performance evaluations, providing constructive feedback for improvement.
- Managed and motivated employees to be productive and engaged in work.
- Controlled costs to keep business operating within budget and increase profits.
Delivery Driver
Lemonade
04.2022 - 10.2023
- Navigated routes efficiently to ensure timely deliveries.
- Loaded and unloaded packages with attention to safety protocols.
- Maintained vehicle cleanliness and functionality for optimal performance.
- Communicated effectively with customers to confirm delivery details.
Loader
Amazon
01.2023 - 07.2023
- Operated forklifts and pallet jacks to efficiently load and unload materials.
- Ensured compliance with safety protocols while handling heavy equipment.
- Collaborated with team members to streamline loading processes, enhancing workflow efficiency.
- Conducted routine inspections of loading equipment to maintain operational integrity.
- Maintained cleanliness and organization of loading areas to promote a safe work environment.
- Loaded and unloaded pallets quickly and safely, managing work load priorities.
- Contributed to overall warehouse operations by assisting with various tasks as needed, fostering a collaborative work environment.
Team Leader / Supervisor
Empire
09.2022 - 04.2023
- Led team in achieving operational goals through effective task delegation and resource management.
- Streamlined workflow processes, enhancing productivity and reducing bottlenecks within team operations.
- Trained new employees on company policies, procedures, and safety protocols to ensure compliance.
- Monitored team performance metrics, identifying areas for improvement and implementing corrective actions.
Lead Budtender
Spring Valley Meds
07.2021 - 04.2022
- Supervised daily operations of dispensary, ensuring compliance with state regulations and internal policies.
- Trained and mentored junior budtenders on product knowledge and customer service best practices.
- Assisted customers in selecting appropriate products based on individual needs and preferences.
- Managed inventory levels, conducting regular audits to maintain stock accuracy and availability.
Security
Csc
02.2019 - 09.2021
- Strengthened data security by implementing encryption, role-based access control, and other security measures within the Hadoop ecosystem.
- Enhanced overall security by conducting comprehensive risk assessments and implementing tailored security plans.
- Maintained safety and security by overseeing students in recess environments.
- Collaborated with security personnel to ensure a safe and secure environment for all airport users, reducing security incidents significantly.
Education
None - Business
Texas Tech University
Lubbock, TX06.2020
High School Diploma -
Compton Centennial
Compton, CA06.2015
Skills
- Customer service
- Team leadership
- Time management
- Decision-making
- Staff training and development
- Staff management
- Goal setting
- Operations management
- Sales techniques
- Sales management
- Workforce management
- Performance evaluations
- Business administration
- Negotiation
Timeline
Manager
DAHz He’ll Starring
11.2024 - Current
Loader
Amazon
01.2023 - 07.2023
Team Leader / Supervisor
Empire
09.2022 - 04.2023
Delivery Driver
Lemonade
04.2022 - 10.2023
Lead Budtender
Spring Valley Meds
07.2021 - 04.2022
Security
Csc
02.2019 - 09.2021
None - Business
Texas Tech University
High School Diploma -
Compton Centennial
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