La'Donia Prioleau
Gainesville,VA
Summary
Spa Receptionist promoting positive impressions and quality customer service skills. Exhibits good manners, assists clients in treatment rooms and properly addresses scheduling issues. Consistently exceeds business expectations and customer satisfaction. Enthusiastic employee with career success providing spa services to guests. Guarantees accurate schedules and responds to guest's questions. Keeps workspace organized and clean while delivering quality communication and administration services. Greets clients warmly to deliver comfort and ease during scheduled visits.
Overview
6
6
years of professional experience
Work History
Spa Receptionist
Esthetics By Elle
01.2018 - Current
- Handled payments and processed credit card transactions.
- Escorted clients to spa areas, treatment rooms, and offices.
- Communicated with spa team members if clients canceled or changed appointment times.
- Developed relationships with guests to meet client needs and encourage repeat service.
- Consistently kept reception area clean and tidy and maintained presence at desk area.
- Learned details of types of treatments and procedures in order to answer questions from spa guests.
- Introduced new beauty products to consumers by informing clients about use and benefits.
- Updated customer records and maintained accurate client information.
IT Intern
Phase II
07.2022 - 01.2023
- Supported IT department in handling technology rollout and maintenance.
- Delivered assistance and support for team-based IT projects.
- Aided problem resolution measures and suggested patches and hardware, software and network troubleshooting alternatives.
- Helped department set up equipment for meetings, events and operations.
Education
High School Diploma -
Gainesville High School
Gainesville, VA06.2023
Skills
- Bookkeeping Support
- Answer Telephone Calls
- Appointment Scheduling and Management
- Spa Treatment Services Expertise
- Greeting and Seating Clients
- Front Desk Management
- Office Supplies and Inventory
- Customer Retention
Photographer
I work as a Freelance Photographer, taking and editing photos such as party shoots, headshots, baby showers, etc.
Timeline
IT Intern
Phase II
07.2022 - 01.2023
Spa Receptionist
Esthetics By Elle
01.2018 - Current
High School Diploma -
Gainesville High School
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