LaDonna Kelly
Bunker Hill,WV
Summary
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
21
21
years of professional experience
Work History
Mail Carrier
United States Post Office
Brooklyn, MD
09.2021 - Current
- Developed strong relationships with customers, providing exceptional service by addressing concerns promptly and professionally.
- Distributed mail on foot to residences and businesses, delivering to approximately 800 customers per shift.
- Followed Postal Service policies and procedures to maintain integrity of mail and protect customer information.
- Obtains signatures for package deliveries as proof of delivery to avoid discrepancies.
Medical Technician Float Pool
Johns Hopkins Bayview Medical Center
Baltimore, MD
10.2016 - 09.2021
- Handled sensitive patient information with confidentiality while upholding HIPAA regulations at all times.
- Measured patient vital signs such as blood pressure, pulse rate, and temperature to record information on patients' charts.
- Performed patient service duties by communicating directly with patients, answering questions, and assisting with concerns.
- Collected and processed laboratory specimens to obtain samples for analysis.
- Updated patient records accurately and efficiently, ensuring proper documentation and communication between healthcare professionals.
- Maintained safe work environment free of unnecessary hazards to protect staff and testing results.
- Oversaw care of suicidal patients and acted swiftly to reduce risk of harm to themselves or others.
- Responded to numerous volatile situations and violent outbreaks to restore safety and security of patients and staff.
- Explained useful coping methods to relieve depression and anxiety.
- Communicated with healthcare team members to plan, implement and enhance treatment strategies.
Care Associate Float Pool
University Of Maryland ST Joseph Hospital
Towson, MD
08.2013 - 10.2016
- Planned, prepared, and served meals and snacks according to prescribed diets.
- Documented residents' mental status, sleep, and eating patterns in medical record books.
- Recognized and reported abnormalities or changes in patients' health status to case manager.
- Remained alert to problems or health issues of clients and competently responded.
CNA,Unit Secretary
MedStar Harbor Hospital
Brooklyn, MD
10.2006 - 10.2013
- Support patients with daily living activities, promoting independence and dignity.
- Checked patient vitals such as temperature, blood pressure, and blood sugar levels.
- Answered telephone calls to offer office information, answer questions, and direct calls to staff.
- Organized paperwork such as charts and reports for office and patient needs.
- Managed inventory levels of office supplies, ensuring adequate stock was available at all times for efficient unit operations.
CNA Float Pool
Maryland General Hospital
Baltimore, MD
06.2003 - 10.2006
- Demonstrated flexibility and adaptability by seamlessly transitioning between various units within the hospital based on fluctuating staffing needs.
- Supported patients'' mobility by safely transferring them to and from beds, wheelchairs, or other equipment.
- Offered immediate assistance in emergency and routine paging situations to evaluate needs and deliver care.
- Evaluated patients to identify and address wounds, behavioral concerns, and medically relevant symptoms.
Education
Certificate Of Completion - Customer Service
Disney Trained Course
06.2014
Certificate Of Completion - Medical Technology
Baltimore City College
Baltimore, MD06.2003
Skills
Communication
Operations
Creativity
Analysis
Time Management
Team Collaborator
Timeline
Mail Carrier
United States Post Office
09.2021 - Current
Medical Technician Float Pool
Johns Hopkins Bayview Medical Center
10.2016 - 09.2021
Care Associate Float Pool
University Of Maryland ST Joseph Hospital
08.2013 - 10.2016
CNA,Unit Secretary
MedStar Harbor Hospital
10.2006 - 10.2013
CNA Float Pool
Maryland General Hospital
06.2003 - 10.2006
Certificate Of Completion - Customer Service
Disney Trained Course
Certificate Of Completion - Medical Technology
Baltimore City College