LADONNA LEAPAGA
Mililani Town
Summary
Sales driven individual seeking growth that will utilize time management, creative thinking and eye for detail skills to drive the company's performance goals in an ever-changing and competitive climate.
Overview
5
5
years of professional experience
Work History
Inbound Sales Mentor
Spectrum
10.2021 - Current
- Created and led workshops on sales and account management practices to enhance performance, efficiency and profitability.
- Coached new agents on sales mindset, effectively discovering customers WINs, utilizing assumptive statements and overcoming hesitations to enhance revenue.
- Monitored sales performance via Intraday reporting to provide feedback on how to improve agents advancement opportunities.
- Provided leadership, guidance and direction to fellow mentors, while continuing to follow company policies, procedures and business rules.
- Adjusted to different personalities and learning styles which assisted in teams working more cohesively together.
Inbound Sales Representative
Spectrum
10.2021 - Current
- Worked with multiple means of communication within a fast-paced environment i.e Webex, Outlook, etc.
- Performed work in compliance with established regulations, policies and standard operating procedures.
- Overcame objections using DISC styles, discovery and assumptive statements.
- Utilized my call flow sales techniques to build customer interest and close sales.
- Top Performer September 2023
- Developed and maintained working knowledge of products and services using resources such as, Copilot and Competitive Edge.
Customer Service Representative
Bank of Hawaii
Kapolei, HI
10.2019 - 01.2020
- Took customer calls and provided accurate, satisfactory answers to their questions and concerns
- Verified clients by asking predefined questions, i.e., date of birth, name, last four digits of social security number, and passcode questions
- Provided clients with the information once verification was established, i.e., clarified transaction information, researched every issue, and provided solutions and/or alternatives
- De-escalated situations involving dissatisfied customers, offering patient assistance and support
Education
High School Diploma -
Mckinley High School
Honolulu, HISkills
- Strong Interpersonal Skills
- Top Performer
- Typing Speed 45 WPM
- Organized
- CSG/AOS
- Documentation
- Goal oriented
- Employee motivation
- Time management abilities
- Adaptability
- Closing techniques
- Sales team development
Timeline
Inbound Sales Mentor
Spectrum
10.2021 - Current
Inbound Sales Representative
Spectrum
10.2021 - Current
Customer Service Representative
Bank of Hawaii
10.2019 - 01.2020
High School Diploma -
Mckinley High School
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