Summary
Overview
Work History
Education
Skills
Languages
Timeline
Generic

Samantha Collazo

San Antonio,TX

Summary

Dedicated and adaptable professional with a proactive attitude, and the ability to learn quickly. Strong work ethic, and effective communication skills. Eager to contribute all of my knowledge and experience in Charter Communications to make an immediate contribution to the Inbound Sales Department! I am a hard-working individual who is eager to move into the leadership realm, if given the opportunity.

Overview

6
6
years of professional experience

Work History

Inbound Sales Mentor

Charter Communnications
San Antonio, TX
05.2025 - Current
  • Mentored new sales representatives on effective communication techniques.
  • Collaborated with management to develop training materials for staff.
  • Provided ongoing support to team members in achieving sales goals.

Spectrum Inbound Sales Representative

Charter Communications
San Antonio, TX
03.2022 - 05.2025
  • Built trust and loyalty by maintaining professionalism while persuading customers.
  • Closed sales by building rapport and overcoming objections.
  • Monitored competitor activities to stay ahead of competition in the market.

Spectrum Inbound Sales Interim Supervisor

Charter Communications
Riverview, FL
12.2021 - 03.2022
  • Monitored employee productivity to provide constructive feedback and coaching.
  • Prepared and presented reports on team performance, challenges, and achievements to senior management.
  • Developed strategies to improve team performance and productivity.

Inbound Sales Mentor

Charter Communications
Riverview, FL
07.2021 - 12.2021
  • Developed and coordinated group training classes in alignment with company sales objectives.
  • Adapted teaching methods according to the needs of individual learners or groups.
  • Provided constructive feedback and positive reinforcement to keep trainees motivated.

Inbound Sales Representative

Charter Communications
Riverview, FL
11.2020 - 07.2021
  • Identified customer needs and recommended products accordingly.
  • Developed creative strategies for upselling products and services.
  • Stayed up to date on company offerings, product inventories and industry trends to increase revenue and maintain customer satisfaction.

Senior Retail Sales Representative

T-Mobile
Tampa, FL
03.2020 - 08.2020
  • Maintained records related to sales for store management.
  • Trained new and existing staff on product knowledge, sales techniques, and customer service standards.
  • Led weekly team meetings to discuss progress, address issues, and plan future actions.

Retail Sales Associate

AT&T
Cape Coral, FL
02.2019 - 10.2019
  • Gained experience in customer service, resolving customer complaints and inquiries with a positive attitude.
  • Greeted customers, and engaged in conversation to assess needs.
  • Provided friendly and knowledgeable assistance to customers on the sales.

Education

Associate of Arts - English

Northwest Vista College
San Antonio, TX
06-2025

Skills

  • Staff development
  • Conflict resolution
  • Team collaboration
  • Employee performance management
  • Effective communication
  • Microsoft Office Suite

Languages

English: Native/ Bilingual

Spanish: Native/ Bilingual

Timeline

Inbound Sales Mentor

Charter Communnications
05.2025 - Current

Spectrum Inbound Sales Representative

Charter Communications
03.2022 - 05.2025

Spectrum Inbound Sales Interim Supervisor

Charter Communications
12.2021 - 03.2022

Inbound Sales Mentor

Charter Communications
07.2021 - 12.2021

Inbound Sales Representative

Charter Communications
11.2020 - 07.2021

Senior Retail Sales Representative

T-Mobile
03.2020 - 08.2020

Retail Sales Associate

AT&T
02.2019 - 10.2019

Associate of Arts - English

Northwest Vista College

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