Oliver Tuopay
Lawrenceville,GA
Summary
Enthusiastic Sales and Customer Service professional with expertise in communication and negotiating. Driven to provide superior quality customer service. Innovative in leveraging extensive knowledge of products and services as well as creating solutions for customers to drive loyalty, retention and revenue. Highly adept at training, managing, coaching and mentoring sales and customer service associates with talent for interacting with staff at all levels of organization and public.
Overview
19
19
years of professional experience
Work History
Sales Associate/Inbound Sales Representative
Target
05.2014 - Current
- Trained and mentored new sales representatives.
- Retained excellent client satisfaction ratings through outstanding service delivery.
- Managed customer expectations to secure customer satisfaction and repeat business.
- Maintained comprehensive understanding of products, services and competitors to enhance sales presentations.
Sortation Associate
UPS
03.2005 - 04.2006
- Operated variety of conveyors, moving packages in and out of loading dock areas safely and efficiently.
- Moved pallets and packing material to designated vacant storage areas for operational safety.
- Informed management immediately of sorting issues, conveyor problems and safety concerns.
- Applied Occupational Safety and Health Administration (OSHA) standards for lifting, working at heights and hazardous chemical handling.
Education
MBA - Financial Management
Strayer University
Washington, DC05.2015
BBA - Accounting And Business Management
University of Liberia
Monrovia, Liberia12.2001
Skills
- Distribution Services
- Shipment Preparation
- Handling and Sorting Mail
- Machinery Troubleshooting
- Truck Loading
- Staff Development
- Team Collaboration
- Fluency in English Language
- Mail Sorting
Timeline
Sales Associate/Inbound Sales Representative
Target
05.2014 - Current
Sortation Associate
UPS
03.2005 - 04.2006
MBA - Financial Management
Strayer University
BBA - Accounting And Business Management
University of Liberia
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