LaDonna Sykes
Detroit,MI
Summary
Seasoned Sales Representative with exceptional success in business-to-business and business-to-consumer sales within multiple industries. Proven track record in exceeding sales goals, growing business and expanding territories. Accomplished in overseeing day-to-day business operations and fostering relationships with customers and clients for sustained business growth.
Overview
15
15
years of professional experience
Work History
Sales Advisor
Best Buy
30701 Roseville, MI 48066
06.2012 - Current
- Listened to customer details and offered matching solutions to meet wide range of requirements.
- Maintained current knowledge of applicable sales and product changes in order to provide best possible service for all customer needs.
- Demonstrated features, answered questions and offered solutions.
- Responded to in-person and telephone requests for information about company offerings.
- Scheduled appointments and managed master calendar.
- Trained and mentored new sales representatives.
Optician
Walmart
28804 Gratiot Ave Roseville, MI 48066
08.2008 - 02.2013
- Calibrated seg heights, vertex and pupillary distance and pantoscopic tilt to customize eyeglass orders and create perfect fit.
- Filed claims with vision and medical insurance companies to garner payment for optical services.
- Suggested optional items such as lens coatings and lightweight lenses to improve patient experience with eyeglasses.
- Aided patients in selection of flattering eyeglass frames appropriate for prescription and style preferences.
- Set up attractive displays, shared current promotions and offered excellent customer service to increase satisfaction.
- Instructed patients on proper insertion, removal and cleaning techniques for contact lenses.
- Measured patients' faces for bridge, eye size and temple length to select comfortable frames.
- Maintained thorough records of customer information, prepared detailed work payments, processed insurance claims and collected balances from customers.
- Adjusted frames to fit patient faces by bending and shaping with hands, tools and heat.
- Managed check-in and check-out procedures, verified patient information and submitted lens orders.
- Adjusted and repaired new and previously purchased frames to satisfy customer demands.
- Discussed optimal lens, coating and frame recommendations with customers to meet individual needs.
- Educated clients about how to adapt to, wear and care for eyeglasses.
- Applied sales and service expertise to promote contacts, glasses, sunglasses and accessories to office customers.
- Completed facial measurements such as temple length, bridge size and vertex distance.
Education
Associate of Arts - Business Administration And Management
Wayne County Community College District
Detroit, MI06.2023
Diploma - Medical Assisting
Everest Institute - Detroit, MI
Detroit, MI08.2007
High School Diploma -
Murray-Wright High School
Detroit, MI06.2003
Skills
- Client Needs Assessment
- Customer Rapport-Building
- POS Inventory System Operation
- Product and Service Knowledge
- Cash Counting
- Operational Efficiency
- Client Correspondence
- Cash Register Systems
- Making Appointments
- Client Development and Retention
- Membership Sales
- Converting Leads
Accomplishments
- Resolved product issue through consumer testing.
- Managed numerous opportunities per month.
Timeline
Sales Advisor
Best Buy
06.2012 - Current
Optician
Walmart
08.2008 - 02.2013
Associate of Arts - Business Administration And Management
Wayne County Community College District
Diploma - Medical Assisting
Everest Institute - Detroit, MI
High School Diploma -
Murray-Wright High School