Summary
Overview
Work History
Education
Skills
Accomplishments
Timeline
Generic

LaDonna Sykes

Detroit,MI

Summary

Seasoned Sales Representative with exceptional success in business-to-business and business-to-consumer sales within multiple industries. Proven track record in exceeding sales goals, growing business and expanding territories. Accomplished in overseeing day-to-day business operations and fostering relationships with customers and clients for sustained business growth.

Overview

15
15
years of professional experience

Work History

Sales Advisor

Best Buy
06.2012 - Current
  • Listened to customer details and offered matching solutions to meet wide range of requirements.
  • Maintained current knowledge of applicable sales and product changes in order to provide best possible service for all customer needs.
  • Demonstrated features, answered questions and offered solutions.
  • Responded to in-person and telephone requests for information about company offerings.
  • Scheduled appointments and managed master calendar.
  • Trained and mentored new sales representatives.

Optician

Walmart
08.2008 - 02.2013
  • Calibrated seg heights, vertex and pupillary distance and pantoscopic tilt to customize eyeglass orders and create perfect fit.
  • Filed claims with vision and medical insurance companies to garner payment for optical services.
  • Suggested optional items such as lens coatings and lightweight lenses to improve patient experience with eyeglasses.
  • Aided patients in selection of flattering eyeglass frames appropriate for prescription and style preferences.
  • Set up attractive displays, shared current promotions and offered excellent customer service to increase satisfaction.
  • Instructed patients on proper insertion, removal and cleaning techniques for contact lenses.
  • Measured patients' faces for bridge, eye size and temple length to select comfortable frames.
  • Maintained thorough records of customer information, prepared detailed work payments, processed insurance claims and collected balances from customers.
  • Adjusted frames to fit patient faces by bending and shaping with hands, tools and heat.
  • Managed check-in and check-out procedures, verified patient information and submitted lens orders.
  • Adjusted and repaired new and previously purchased frames to satisfy customer demands.
  • Discussed optimal lens, coating and frame recommendations with customers to meet individual needs.
  • Educated clients about how to adapt to, wear and care for eyeglasses.
  • Applied sales and service expertise to promote contacts, glasses, sunglasses and accessories to office customers.
  • Completed facial measurements such as temple length, bridge size and vertex distance.

Education

Associate of Arts - Business Administration And Management

Wayne County Community College District
Detroit, MI
06.2023

Diploma - Medical Assisting

Everest Institute - Detroit, MI
Detroit, MI
08.2007

High School Diploma -

Murray-Wright High School
Detroit, MI
06.2003

Skills

  • Client Needs Assessment
  • Customer Rapport-Building
  • POS Inventory System Operation
  • Product and Service Knowledge
  • Cash Counting
  • Operational Efficiency
  • Client Correspondence
  • Cash Register Systems
  • Making Appointments
  • Client Development and Retention
  • Membership Sales
  • Converting Leads

Accomplishments

  • Resolved product issue through consumer testing.
  • Managed numerous opportunities per month.


Timeline

Sales Advisor

Best Buy
06.2012 - Current

Optician

Walmart
08.2008 - 02.2013

Associate of Arts - Business Administration And Management

Wayne County Community College District

Diploma - Medical Assisting

Everest Institute - Detroit, MI

High School Diploma -

Murray-Wright High School

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LaDonna Sykes