Summary
Overview
Work History
Education
Skills
Timeline
Generic

LaDonta Burt

Cincinnati,OH

Summary

. Skilled in handling high-stress situations and boosting customer satisfaction through active listening and problem-solving abilities. Demonstrated expertise in payment processing and maintaining professionalism, significantly enhancing customer loyalty and retention. Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results. Strong leader and problem-solver dedicated to streamlining operations to decrease costs and promote organizational efficiency. Uses independent decision-making skills and sound judgment to positively impact company success. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy. Hardworking and passionate job seeker with strong organizational skills eager to secure entry-level position. Ready to help team achieve company goals.

Overview

2
2
years of professional experience

Work History

Customer Service Representative

Duke Energy Convention Center
04.2023 - 01.2024
  • Handled customer inquiries and suggestions courteously and professionally.
  • Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
  • Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
  • Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.

Lawn Care Technician

All Lawn Care
06.2023 - 10.2023
  • Increased customer retention through exceptional communication skills and dedication to addressing concerns promptly.
  • Provided expert lawn care, mulching, aerating and trimming around walks, walls, and flower beds.
  • Boosted customer satisfaction by providing timely and efficient lawn care services tailored to individual needs.
  • Maintained routine landscaping schedules to boost lawn health.

Cashier

Burger King
02.2022 - 01.2023
  • Greeted customers entering store and responded promptly to customer needs.
  • Welcomed customers and helped determine their needs.
  • Worked flexible schedule and extra shifts to meet business needs.
  • Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.

Education

Associate of Applied Science -

Cincinnati State Technical And Community College
Cincinnati, OH
03.2013

Skills

  • Customer Service
  • Problem-solving abilities
  • Active Listening
  • Critical Thinking
  • Customer Relations
  • Payment Processing
  • Customer satisfaction measurement
  • Professional telephone demeanor
  • Money handling abilities
  • Conflict Resolution

Timeline

Lawn Care Technician

All Lawn Care
06.2023 - 10.2023

Customer Service Representative

Duke Energy Convention Center
04.2023 - 01.2024

Cashier

Burger King
02.2022 - 01.2023

Associate of Applied Science -

Cincinnati State Technical And Community College
LaDonta Burt