LaDoris Billups
Akron,Ohio
Summary
Experienced with managing guest interactions and front desk operations. Utilizes effective communication to address and resolve guest concerns promptly. Strong understanding of hospitality protocols and maintaining welcoming environment.
Professional with strong skills in customer service and administrative tasks, ready to excel in pivotal role. Known for effective communication, adaptability, and reliability in fast-paced environments. Capable of managing front desk operations, coordinating with team members, and delivering results that enhance guest experiences. Proven ability to handle multitasking, problem-solving, and maintaining welcoming atmosphere.
Overview
18
18
years of professional experience
Work History
Front Desk Agent
Hilton Garden Inn Hotel
04.2022 - 04.2025
- Greeted and assisted guests with check-in and check-out processes.
- Managed phone inquiries, providing information about services and local attractions.
- Maintained cleanliness and organization of front desk area to enhance guest experience.
- Processed reservations efficiently using property management systems.
- Collaborated with housekeeping to ensure timely room availability for guests.
- Resolved guest complaints promptly, ensuring satisfaction and maintaining positive relationships.
- Assisted in managing inventory of front desk supplies for operational efficiency.
- Supported team during peak hours by prioritizing tasks to optimize workflow.
- Collected room deposits, fees, and payments.
- Took reservations over phone, in person, and via computer for guests and provided confirmation information.
- Maintained accurate records of guest information, payments, and reservations using hotel management software systems.
- Provided exceptional service during high-volume periods or challenging situations, ensuring a seamless experience for all guests.
Home Health Aide
We Care Home Health Services
03.2020 - 08.2021
- Provided personal care and assistance with daily living activities to enhance patient comfort and well-being.
- Administered medications and tracked patient health metrics to ensure compliance with care plans.
- Assisted patients with mobility and rehabilitation exercises to promote physical independence and recovery.
- Communicated effectively with healthcare professionals and family members regarding patient progress and needs.
- Documented patient care activities accurately in electronic health records to support continuity of care.
- Implemented safety protocols and infection control measures to maintain a clean, safe environment for patients.
Management Trainee
Amazon
11.2018 - 12.2020
- Analyzed operational processes to identify areas for improvement and increase efficiency.
- Assisted in developing training materials and programs for new hires to enhance onboarding experience.
- Collaborated with cross-functional teams to streamline project workflows and improve communication.
- Conducted market research to inform strategic planning and support decision-making initiatives.
- Implemented process improvements leading to enhanced team productivity and quality of deliverables.
- Managed internal reporting systems to ensure accuracy and compliance with organizational standards.
- Facilitated team meetings to discuss project progress, address challenges, and align goals collaboratively.
Unit Supply Specialist
Army
02.2008 - 10.2015
- Managed inventory control processes to ensure accurate stock levels and timely replenishment.
- Coordinated supply chain logistics, optimizing transportation and storage efficiency.
- Implemented streamlined procedures for order processing, improving turnaround times.
- Trained junior staff on supply management protocols and best practices for compliance.
- Conducted regular audits of supplies to identify discrepancies and initiate corrective actions.
- Enhanced inventory accuracy by conducting regular audits and implementing efficient tracking systems.
- Used comprehensive inventory management system to reduce overages and shortages.
- Supported unit readiness by providing timely and accurate replenishment of supplies, ensuring optimal performance during missions.
Customer Service Representative
Pinnacol Assurance
12.2012 - 02.2013
- Resolved customer inquiries through effective communication and problem-solving strategies.
- Managed high-volume call center operations, ensuring prompt response to customer needs.
- Trained new representatives on systems and service protocols to enhance team performance.
- Streamlined complaint resolution processes, improving overall customer satisfaction ratings.
Medical Assistant
Sugarland Methodist Hospital
07.2007 - 01.2008
- Administered patient care procedures and assisted with examinations to support physician efficiency.
- Managed patient records using electronic health record (EHR) systems, ensuring accuracy and confidentiality.
- Scheduled appointments and coordinated referrals, optimizing patient flow and reducing wait times.
- Educated patients on treatment plans and medication usage, enhancing understanding and compliance.
- Collaborated with healthcare team to develop strategies for improving patient care protocols.
- Implemented quality control measures in clinical settings, ensuring adherence to regulatory standards and safety protocols.
Education
High School Diploma -
Hightower High School
Missouri City, TX06-2003
Medical Assisting Certificate -
Everest Institute
Houston, Tx08-2009
Associate of Applied Science - Law
Kaplan University
Houston, Tx11-2011
Skills
- Customer service
- Guest services
- Problem-solving skills
- Cash handling
- Hospitality services
- Time management
- Guest relations
- Oral and written communications
- Administrative support
- Clerical duties
Timeline
Front Desk Agent
Hilton Garden Inn Hotel
04.2022 - 04.2025
Home Health Aide
We Care Home Health Services
03.2020 - 08.2021
Management Trainee
Amazon
11.2018 - 12.2020
Customer Service Representative
Pinnacol Assurance
12.2012 - 02.2013
Unit Supply Specialist
Army
02.2008 - 10.2015
Medical Assistant
Sugarland Methodist Hospital
07.2007 - 01.2008
High School Diploma -
Hightower High School
Medical Assisting Certificate -
Everest Institute
Associate of Applied Science - Law
Kaplan University
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