Ladricka Brown
Memphis,United States
Overview
8
8
years of professional experience
Work History
Ability Analyst
The Hartford
Hartford, CT
02.2022 - Current
- Performed cost-benefit analysis to evaluate project feasibility.
- Assist with Clients to assure they are available to return to work from mental illness
- Provided recommendations based on data analysis results.
- Reviewed existing systems and processes for accuracy and compliance with regulations.
Customer Care Representative
Sedgwick Claims Management
Memphis, TN
04.2016 - 02.2022
- Resolved customer complaints promptly and professionally.
- Assist Clients who were in crisis by recommending Employee Assistance Program
- Built sustainable relationships of trust through open communication with customers.
- Maintained a detailed record of all customer interactions, transactions, comments, and complaints.
Education
Bachelor of Arts - Psychology
University of Memphis
Memphis, TN12-2024
Associate of Arts - Liberal Arts And General Studies
Southwest Tennessee Community College
Memphis, TN05-2011
Skills
- Report Preparation
- Workflow Analysis
- Trend modeling
- Documentation And Reporting
Affiliations
- Volunteer-Memphis Crisis Center
- Resident Aide- SRVS
- Band Member- University of Memphis Honor Band
Timeline
Ability Analyst
The Hartford
02.2022 - Current
Customer Care Representative
Sedgwick Claims Management
04.2016 - 02.2022
Bachelor of Arts - Psychology
University of Memphis
Associate of Arts - Liberal Arts And General Studies
Southwest Tennessee Community College