Rebecca Charitable
Orlando,FL
Summary
Accomplished marketing analyst with over 7 years of experience in market analysis and social media marketing. Known for implementing innovative strategies to boost occupancy rates and tenant satisfaction. Proficient in Adobe Illustrator and SEO to elevate brand visibility and drive lead generation. Committed to promoting teamwork and refining marketing tactics for successful outcomes and future growth.
Overview
8
8
years of professional experience
1
1
Certification
Work History
Ability Analyst
The Hartford Insurance Group
01.2024 - Current
- Gather claimant data to assess short-term disability benefits eligibility.
- Analyze medical and financial records for benefit decisions.
- Deliver excellent customer service through clear communication.
- Commit to fulfilling customer expectations and requirements.
- Foster an inclusive and supportive team environment.
- Process 40+ claims a day, while maintaining a tnps score of at least 40
Leasing and Marketing Manager
The Ridge
12.2020 - 05.2023
- Conducted market surveys and crafted marketing plans, boosting occupancy to 98.42% within 5 months.
- Managed leads and planned resident events, enhancing renewal retention and community engagement.
- Reviewed applications and leases, resolving issues and ensuring compliance with company policies.
- Trained and supervised leasing staff, fostering skill development and adherence to procedures.
- Streamlined the leasing process by implementing a digital application system, resulting in quicker approvals and enhanced tenant satisfaction.
- Analyzed market trends and competitor strategies to refine marketing campaigns, achieving noticeable results in lead generation and brand visibility.
- Fostered a collaborative environment by conducting regular training sessions for leasing staff, leading to marked gains in team performance and retention rates.
- Developed and executed targeted social media campaigns that effectively engaged prospective tenants, contributing to a substantial increase in inquiries.
Supervisor
Chick-fil-A
07.2020 - 12.2020
- Trained staff in food safety, enhancing team efficiency.
- Evaluated performance, provided feedback, and conducted disciplinary actions.
- Improved service quality through effective staff management.
- Trained and mentored team members in safety procedures, fostering a culture of compliance and reducing incidents by promoting teamwork, while servicing 300+ customers daily
- Monitored and evaluated employee performance, implementing targeted feedback that led to measurable improvements in productivity.
Brand Representative & Stock Associate
Hollister Co.
04.2017 - 09.2019
- Participated in regular sales meetings, contributing valuable insights for improving overall team performance.
- Organized and stocked merchandise to keep necessary levels for sales demand.
- Maintained up-to-date knowledge of industry trends, enabling informed recommendations to clients on product selection.
- Contributed to the development of engaging visual merchandising displays that showcased products effectively while attracting customer attention.
- Provided excellent customer service, resulting in positive feedback and repeat business.
Education
Bachelor of Business Administration (B.B.A.) - Marketing, Minor - Hospitality Management
Florida Atlantic University
Boca Raton, FL08.2024
Minor - Hospitality Management
Florida Atlantic University
Boca Raton, FL08-2024
Skills
- Project management
- Social media marketing
- Microsoft Office
- Attention to detail
- Critical thinking
- Canva
- Adobe Illustrator
- Google analytics
- Search Engine Optimization
- Analytical thinking
Certification
- Google Tag Manager
- Google Analytics
- Introduction to Data Studio
Timeline
Ability Analyst
The Hartford Insurance Group
01.2024 - Current
Leasing and Marketing Manager
The Ridge
12.2020 - 05.2023
Supervisor
Chick-fil-A
07.2020 - 12.2020
Brand Representative & Stock Associate
Hollister Co.
04.2017 - 09.2019
Bachelor of Business Administration (B.B.A.) - Marketing, Minor - Hospitality Management
Florida Atlantic University
Minor - Hospitality Management
Florida Atlantic University
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