Zaire Cephus
Yelm,WA
Summary
- Analytical and detail-oriented Ability Analyst with experience evaluating complex insurance data, performing root cause analysis, and supporting data-driven business decisions. Proven ability to analyze medical, financial, and policy information to ensure accurate, compliant outcomes across high-volume caseloads. Strong experience working within multi-system environments, validating data, and documenting findings to support reporting and operational improvements. Currently pursuing a Bachelor’s degree in Business Administration with foundational knowledge in SQL and data analysis. Seeking to contribute to actuarial and regulatory reporting functions in a Business Analyst role.
Overview
4
4
years of professional experience
Work History
Ability Analyst
The Hartford Insurance Group
10.2023 - Current
- Analyze medical, financial, and vocational data to determine eligibility for disability and leave claims in alignment with regulatory and policy guidelines
- Manage a high-volume caseload, ensuring timely, accurate, and compliant decision-making
- Perform root cause analysis to identify issues in claim processing and escalate complex cases requiring additional review
- Validate and reconcile data by identifying inconsistencies across multiple sources, ensuring data integrity and audit readiness
- Utilize multiple internal systems to input, track, and manage large volumes of structured and unstructured data
- Document findings, decisions, and workflows to support reporting, compliance, and internal review processes
- Collaborate with internal stakeholders to resolve complex issues and support process improvements
- Interpret policies and regulations (HIPAA, STD, LTD) to ensure accurate application in decision-making
Small Commercial Customer Relations
The Hartford Insurance Group
Remote
01.2022 - 10.2023
- Self-motivated, with a strong sense of personal responsibility.
- Worked effectively in fast-paced environments.
- Skilled at working independently and collaboratively in a team environment.
- Proven ability to learn quickly and adapt to new situations.
- Excellent communication skills, both verbal and non-verbal.
- Managed time efficiently in order to complete all tasks within deadlines.
- Used critical thinking to break down problems, evaluate solutions, and make decisions.
- Demonstrated strong organizational and time management skills while managing multiple projects.
- Reviewed and analyzed commercial insurance policies, including workers compensation coverage, to explain benefits and resolve discrepancies
Education
Bachelor of Science - Business Management
University of Maryland Global Campus
Hyattsville, MD04.2026
Skills
- Microsoft Office
- Analytical Thinking
- Microsoft Excel
- Systems Navigation
- Time Management
- SQL and Databases
- Data Analysis & Data Profiling
Timeline
Ability Analyst
The Hartford Insurance Group
10.2023 - Current
Small Commercial Customer Relations
The Hartford Insurance Group
01.2022 - 10.2023
Bachelor of Science - Business Management
University of Maryland Global Campus