Lady Garcia
Melville
Summary
Highly organized and results-driven Office Manager with 20 years of leadership and operations experience overseeing administrative functions, payroll, scheduling, inventory, and staff coordination. Proven ability to streamline processes, manage office budgets, support executives, and maintain efficient day-to-day operations. Recognized nationally as Manager of the Year (2024) for operational excellence, team leadership, and performance improvement. Bilingual in English and Spanish.
Overview
11
11
years of professional experience
5
5
years of post-secondary education
Work History
General Manager
Tropical Smoothie Cafe
Bay Shore
06.2015 - Current
Manager
- Oversee daily administrative and operational functions for a high-volume business generating $2M+ annually.
- Manage office records, payroll processing, labor reports, and compliance documentation with accuracy and confidentiality.
- Coordinate staff scheduling, timekeeping, and labor forecasting to meet operational and budget goals.
- Conduct hiring, onboarding, training, and performance support for 25+ employees, improving retention and productivity.
- Maintain vendor relationships, manage purchasing, and oversee inventory controls to reduce waste and control costs.
- Prepare and analyze weekly operational reports, sales data, and labor summaries for leadership review.
- Update and maintain POS systems, pricing records, and internal tracking tools.
- Implement standardized procedures and workflows that improved efficiency and consistency across operations.
Education
Associate of Science - Business Administration And Management
Suffolk County Community College
Brentwood, NY 01.2019 - 12.2023
Skills
- Office Administration & Operations
- Staff Scheduling & Workforce Coordination
- Payroll Processing & Recordkeeping
- Budgeting & Cost Controls
- Inventory & Vendor Management
- HR Support: Hiring, Onboarding & Training
- Policy & Procedure Development
- Microsoft Office (Word, Excel, Outlook)
- Calendar Management & Reporting
- Customer & Client Relations
- Bilingual: English & Spanish
Timeline
Associate of Science - Business Administration And Management
Suffolk County Community College
01.2019 - 12.2023
General Manager
Tropical Smoothie Cafe
06.2015 - Current