LADY ANN GUILLEMETTE
Ankeny,IA
Summary
Results-driven Operations Area Manager II with over four years of experience leading high-volume fulfillment operations at Amazon. Proven ability to manage large teams effectively, optimize performance during peak events, and provide seamless coverage in the Operations Manager role to achieve exceptional site results. Recognized for talent development, driving productivity, and championing diversity and inclusion initiatives. A trusted leader known for strong operational judgment and a dedicated focus on people development.
Overview
4
4
years of professional experience
Work History
Area Manager II
Amazon
01.2022 - Current
- Led daily end-to-end operations for 100+ associates in a metrics-driven fulfillment environment, ensuring safety, quality, and productivity standards were consistently met.
- Full shifts ownership in the absence of the Operations Manager, contributing to the site achieving a Top 3 region-wide Week-over-Week (WoW) performance ranking.
- Achieved #1 Inbound productivity rate during a High-Value Event for Inbound Department.
- Served as SMILE Project Point of Contact for the Inbound department, coordinating communication, execution, and continuous improvement initiatives.
- Mentored and developed two associates, both of whom successfully earned promotions through structured coaching and readiness support.
- Selected as a POD Interviewer for Area Manager and Tier 3 roles, supporting leadership hiring and talent bar assessments.
- Facilitated NexGen leadership training in both onsite and virtual settings, strengthening interpersonal skills and confidence of newly promoted Tier 3 leaders.
Education
Bachelor of Science in Business Administration - Marketing Management
University of San Agustin
Philippines08-2021
Skills
- Operations Management & Execution
- Performance Optimization & Continuous Improvement
- Leadership in Fast-Paced, High-Volume Environments
- Mentorship, Coaching & Talent Development
- Cross-Functional Collaboration
- Diversity, Equity & Inclusion (DEI) Advocacy
LANGUAGES
Filipino — Fluent
Timeline
Area Manager II
Amazon
01.2022 - Current
Bachelor of Science in Business Administration - Marketing Management
University of San Agustin
LEADERSHIP & COMMUNITY ENGAGEMENT
Asians@Amazon (DSM5), President, Advocate for diversity, equity, and inclusion initiatives supporting Asian representations., Lead planning, budgeting, and execution of cultural, educational, and engagement programs., Partner cross-functionally with site leadership to align inclusion efforts with business priorities.