Lilyanna (Lyn) Dyson
Bonney Lake,WA
Summary
Versatile team player with extensive experience in customer service and caregiving. Known for strong attention to detail and self-motivation, contributing to improved processes and customer satisfaction.
Overview
21
21
years of professional experience
1
1
Certification
Work History
Product Demonstrator
CDS Club Demonstration Services
Bonney Lake, WA
11.2023 - Current
- Demonstrated product features to engage customers and drive sales.
- Assisted in setting up product displays to enhance visibility and accessibility.
- Educated customers on product benefits, fostering informed purchasing decisions.
- Collected customer feedback to inform future product improvements and promotions.
Customer Service Cashier
Hyon Paik, Taylor Towne Sub & Deli
Shelton, WA
01.2021 - 05.2023
- Processed customer transactions efficiently using point-of-sale systems.
- Maintained accurate cash drawer, ensuring balanced end-of-shift reports.
- Provided exceptional customer service, resolving inquiries and complaints promptly.
- Collaborated with team members to streamline checkout processes and improve efficiency.
- Trained new staff on register operations and customer interaction protocols.
- Monitored inventory levels, assisting in restocking supplies as needed.
- Ensured adherence to food safety guidelines during preparation and service tasks.
- Handled high-pressure situations calmly, maintaining composure during busy periods or difficult interactions.
- Processed customer orders and accurately handled payment transactions.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Counted money in drawers at beginning and end of each shift.
In-Home Caregiver
Muriel Wilson
Shelton, WA
09.2007 - 03.2023
- Provided compassionate assistance with daily living activities, enhancing client comfort and well-being.
- Administered prescribed medications accurately, ensuring compliance with healthcare plans.
- Developed personalized care plans in collaboration with family members to address specific needs.
- Assisted clients with mobility and physical therapy exercises, promoting independence and strength.
- Implemented safety measures in home environments, reducing risks of accidents and injuries.
- Coordinated transportation for medical appointments, ensuring timely access to necessary health services.
- Ensured a safe and clean home environment by performing light housekeeping tasks such as laundry, vacuuming, and dusting.
- Provided patients with assistance in completing daily tasks, reducing daily burden on family members.
- Contributed to an overall positive caregiving experience by offering emotional support during challenging or difficult times.
- Assisted patients with handling daily chores and errands by transporting to appointments, cleaning personal spaces, and purchasing supplies.
- Assisted with meal planning and preparation while considering dietary restrictions and nutritional requirements for each client.
- Cooked tasty, nourishing meals for patients to promote better nutrition.
- Assisted disabled clients to support independence and well-being.
Receptionist/Volunteer
Mason County Literacy
Shelton, WA
10.2009 - 10.2010
- Managed front desk operations, ensuring smooth visitor check-in and appointment scheduling.
- Provided exceptional customer service, addressing inquiries and resolving issues promptly.
- Coordinated communication between staff, volunteers, and community members to enhance program efficiency.
- Maintained accurate records of visitor interactions and service requests for reporting purposes.
Food Service Worker
Old Country Buffet
Puyallup, WA
01.2006 - 01.2007
- Operated kitchen equipment to prepare and serve food items efficiently.
- Maintained cleanliness and sanitation standards in dining and kitchen areas.
- Assisted customers with food selections, ensuring a positive dining experience.
- Collaborated with team members to streamline food service operations during peak hours.
- Trained new staff on food safety protocols and operational procedures effectively.
- Resolved customer inquiries and complaints promptly, fostering guest satisfaction and loyalty.
- Utilized strong multitasking skills to manage multiple orders simultaneously without compromising quality or accuracy.
- Maintained clean, trash-free workspaces to maximize productivity and safety.
- Supported team members during peak hours, ensuring smooth operations and minimal wait times for customers.
- Restocked supplies and prepared additional ingredients during downtime for expected busy periods.
- Strictly followed sanitation and food safety guidelines as required by regulatory agencies and company.
- Maintained safety standards by properly handling food and adhering to sanitation guidelines.
- Greeted customers at counter to fulfill requests and answer questions.
- Cleaned and sanitized dishes and utensils, consistently keeping adequate supplies on hand for expected customer loads.
- Operated cash register accurately, managing transactions efficiently while providing excellent customer service.
Customer Service Representative
Am/Pm Joe Sherer
Pacific, WA
08.2004 - 12.2006
- Resolved customer inquiries efficiently using company CRM system.
- Facilitated communication between departments to enhance service delivery.
- Addressed escalated issues, providing timely solutions and support.
- Trained new representatives on product knowledge and service protocols.
- Processed customer transactions efficiently to ensure smooth checkout experience.
- Managed cash register operations, maintaining accurate cash drawer balance throughout shifts.
- Provided exceptional customer service, addressing inquiries and resolving issues promptly.
- Trained new employees on cash handling procedures and store policies.
- Assisted in inventory management by monitoring stock levels during transactions.
- Developed strong relationships with regular customers, enhancing loyalty and satisfaction.
- Greeted customers entering store and responded promptly to customer needs.
- Worked flexible schedule and extra shifts to meet business needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Built relationships with customers to encourage repeat business.
- Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
Education
Digital Design
Clover Park Technical College
Lakewood, Washington, WAPre-Med
Green River Community College
Auburn, Washington, WASkills
- Quick-learning
- Outgoing personality
- Retail sales
- Customer focus
- Food and beverage preparation
- Customer service
- Problem-solving
- Attention to detail
- Multitasking Abilities
- Critical thinking
- Shelf stocking
- Self motivation
Certification
Food Handlers Permit
Timeline
Product Demonstrator
CDS Club Demonstration Services
11.2023 - Current
Customer Service Cashier
Hyon Paik, Taylor Towne Sub & Deli
01.2021 - 05.2023
Receptionist/Volunteer
Mason County Literacy
10.2009 - 10.2010
In-Home Caregiver
Muriel Wilson
09.2007 - 03.2023
Food Service Worker
Old Country Buffet
01.2006 - 01.2007
Customer Service Representative
Am/Pm Joe Sherer
08.2004 - 12.2006
Digital Design
Clover Park Technical College
Pre-Med
Green River Community College