Summary
Work History
Skills
Timeline
Generic

Laeila Franklin

Southfield,MI

Summary

Energetic and customer-focused waitress with 4 years of experience delivering exceptional dining experiences. Able to multitask, manage multiple tables at once, and remain calm under pressure. Builds positive relationships with guests, resolves issues quickly, and consistently supports team goals and restaurant standards.

Work History

Waitress

Pantheion Club
Dearborn, MI
  • Provided exceptional customer service in fast-paced dining environment.
  • Managed multiple tables efficiently, ensuring timely order delivery and guest satisfaction.
  • Resolved customer complaints promptly to maintain positive dining experiences.
  • Handled high-pressure situations with composure, maintaining excellent service standards even during busy shifts.
  • Maintained clean and welcoming dining environment, ensuring a positive guest experience.
  • Supported teamwork atmosphere among staff members through clear communication and collaboration during shifts.

Waitress

Tycoons Executive Club
Detroit, MI
  • Delivered exceptional customer service by efficiently serving drinks and managing guest requests.
  • Developed strong knowledge of beverage menu, enabling informed recommendations to patrons.
  • Adapted quickly to dynamic environments, ensuring smooth operations during high-demand periods.
  • Increased sales with upselling techniques and recommendations of premium bottles or drink packages.
  • Balanced attention between multiple tables simultaneously while ensuring each party received personalized care throughout their visit.
  • Promoted special events or themed nights within the venue by engaging with customers during their visits or utilizing social media platforms.

Waitress

The Sting
Detroit, MI
  • Displayed enthusiasm and promoted excellent service to customers, successfully increasing referrals, and walk-in business.
  • Carried out complete opening, closing and shift change duties to keep restaurant working efficiently and teams ready to meet customer needs.
  • Answered customers' questions, recommended items, and recorded order information.
  • Maintained updated knowledge of drink menu items, promotions, specials and liquor and beer brands and used persuasive selling techniques to maximize sales.
  • Adhered to strict dress code requirements, consistently presenting a polished appearance that positively represented the venue''s brand image.
  • Efficiently navigated crowded areas while carrying delicate glassware or trays without compromising safety standards for both staff and patrons alike.

Shot Girl

Silver Criket
Dearborn, MI
  • Delivered exceptional customer service in high-energy environment.
  • Operated cash register efficiently during peak hours.
  • Assisted bartenders in preparing and serving beverages.
  • Maintained cleanliness and organization of service area.
  • Handled cash transactions efficiently, maintaining accurate records of all sales.
  • Mastered product knowledge to make accurate recommendations based on customer preferences.

Waitress

Playground After Dark
Highland Park, MI
  • Assisted in training new staff on menu items and restaurant procedures.
  • Collaborated with kitchen team to streamline food preparation and enhance service speed.
  • Maintained cleanliness and organization of dining area, adhering to health standards.
  • Upsold daily specials and beverages, contributing to increased sales revenue.
  • Kept server areas clean and stocked to increase efficiency while working tables.
  • Maintained customer satisfaction with timely table check-ins to assess food and beverage needs.

Skills

  • Customer service
  • Strong multitasking
  • Greeting guests
  • Team collaboration
  • Attention to detail
  • Cash handling
  • Decision-making
  • Cleanliness
  • Order taking
  • Safe food handling
  • Handling complaints
  • Hospitality service expertise
  • Memory retention
  • Complex Problem-solving
  • Table setting
  • Active listening
  • Menu memorization
  • Time management
  • Performance improvement

Timeline

Waitress

Pantheion Club

Waitress

Tycoons Executive Club

Waitress

The Sting

Shot Girl

Silver Criket

Waitress

Playground After Dark

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Laeila Franklin