Lael Henry

I worked with a wide verity of people taking their finger prints, through an elcthe first step in getting a badge to work in and around the Ted Stevens International Airport. My customer service skills were exercised daily, I really enjoyed that aspect of the job.

Assisted advisory section and supported engineering common carrier finance and tariff sections as needed. Helped prepare data for integration with new database system and guided coworkers on effective database usage. Aided utilities in obtaining usernames and passwords for electronic filing and provided assistance in navigating commission's website.

Assisted in issuing letters, orders, and public notices. Supported the review of registration and re-registration for accuracy and completeness. Helped issue certificates of public convenience and necessity as assigned.

Supervised two team members for 11 years until October 2020. Supported team development and performance through regular feedback and guidance. Transitioned to a new organizational structure with no direct reports.

• Kept minutes for Board of Directors meetings.
• Produced bi-monthly employee newsletters.
• Created and gave informational presentations to youth groups of up to 75 attendees.
• Assisted in the development and promotion of their largest clothing fundraiser of the year.

I helped run the front desk. I made appointments and welcomed clients. I also called for pre-authorization for various radiological procedures.

Please note, this company is no longer in operation. You may contact Ms Toni Holmes, the onsite owner, at (907) 242-2810.