Open To Work
Lael Kahan-Quackenbush
Temecula,CA
Summary
Administrative professional offering over 25 years of organized customer service and sales experience with excellent planning, problem-solving and communication skills. Identifying customer needs and delivering solutions. Strong verbal and written communication skills to document customer service needs and sales transactions.
Overview
4
4
years of professional experience
Work History
Repossession Support Administrator (Remote)
Repossession Empire Inc/Legion Recovery
Hawthorne, CA
01.2017 - 11.2017
- Improved profit margins by streamlining operations and workflow and negotiating competitive vendor contracts.
- Collaborated with others to discuss new vendor opportunities.
- Worked closely with team members to deliver project requirements, develop solutions and meet deadlines.
- Provided excellent service and attention to customers through phone conversations.
- Earned reputation for good attendance and hard work.
- Improved customer satisfaction by finding creative solutions to difficult problems.
- Handled all delegated tasks, including completing all post recovery tasks in a timely fashion.
- Handling escalated situations resulting in a more positive outcome.
- Ensured efficient and accurate processing of inventory controlled managed vehicles along with personal belongings in the vehicles, in compliance with company policies and procedures.
- Assisting customers and vendors.
- Handling multiple phone lines both incoming and outgoing working with customers, vendors and police departments.
- Coordinated with third parties as needed.
- Excellent organization and follow-up skills.
- Ability to handle difficult people professionally.
- Excellent computer skills working with Microsoft Office
- Provided thorough and extensive employee training.
- Worked as part of a team as well as self directed.
- Worked and thrived in an environment that is informal, unstructured and due to the inherent nature of the business, is hectic at times.
Office Manager (Remote)
GWR Repair
Poway, CA
08.2013 - 01.2017
- Elevated productivity initiatives and managed calendar, including coordinating itinerary and scheduling appointments.
- Maintained impeccable office organization to support efficiency, professionalism and performance objectives.
- Quoted and prepared proposals for business services such as high-end door and window repair and maintenance for personal cliental, local glass companies and Andersen Windows & Doors-General Millwork Supply .
- Automated office operations, managing client correspondence, record tracking and data communications in database and case management software.
- Liaised with customers, addressed inquiries, handled meeting requests and answer billing questions to provide outstanding customer care.
- Managed daily operations within Microsoft office by supporting continuous delivery of excellent services and care.
- Coordinated office activities and operations to secure efficiency and compliance with company policies.
- Collaborated closely with sub-contractor to effectively smooth and improve office and field operations.
Education
Front End Development -
IDF, Skillcrush And Udemy
Online Learning2020
Skills
- Providing customer service and support
- Technical support services
- Field support
- Analyzing and Logging support tickets
- Team supervisor
- Online and Phone support for clients and employer
- Multi-line phone service remotely and on-site
Work Preference
Job Search Status
Open to workWork Type
Part TimeFull TimeLocation Preference
On-SiteRemoteHybridSalary Range
$19/hr - $25/hrTimeline
Repossession Support Administrator (Remote)
Repossession Empire Inc/Legion Recovery
01.2017 - 11.2017
Office Manager (Remote)
GWR Repair
08.2013 - 01.2017
Front End Development -
IDF, Skillcrush And Udemy