Shamiya Gaines

• Assisted patients and families by answering calls, scheduling services, and addressing inquiries.

• Coordinated with nurses and healthcare staff to ensure timely and accurate patient care.

• Maintained and updated patient records while ensuring confidentiality and HIPAA compliance.

• Resolved concerns and service issues with professionalism and empathy.

• Handled administrative tasks including data entry, filing, and insurance verification.

• Monitored patients on suicide and homicide precautions, ensuring continuous safety and immediate response to behavioral changes
• Accurately documented patient activity, behaviors, and incidents in compliance with hospital protocols
• Maintained a calm, supportive presence while building trust with patients in high risk situations
• Communicated effectively with nurses and clinical staff to report concerns and escalate emergencies
• Assisted with basic tasks while upholding patient confidentiality and safety standards

• Provided compassionate care to patients in nursing home, hospital, and home health settings.

• Assisted with daily living activities such as bathing, dressing, grooming, and mobility support.

• Monitored vital signs, administered medications (as directed), and reported health changes to medical staff.

• Supported patients’ emotional well-being through companionship and attentive care.

• Maintained a safe, clean environment while following healthcare protocols and care plans.

•Provided fast, friendly customer service in a high-volume retail setting.

• Accurately processed cash, card, and digital transactions.

• Resolved customer issues and complaints in a professional manner.

• Maintained a clean, organized workspace and stocked merchandise.

• Followed company policies for returns, exchanges, and refunds.