Magali Oviedo
Sarasota
Summary
Compassionate and experienced Medical Assistant and Customer Service Professional with a strong background in healthcare, phlebotomy, and administrative support. Skilled in patient care, venipuncture, and handling high-pressure customer interactions. Bilingual (English/Spanish) and committed to delivering quality service and improving client satisfaction across medical and customer-focused environments.
Overview
13
13
years of professional experience
1
1
Certification
Work History
Medical Assistant
Any Lab Test Now
Sarasota
12.2022 - Current
- Perform patient intake and maintain accurate electronic medical records
- Administer blood draws, injections, and ensure patient comfort and safety
- Support lab procedures and uphold HIPAA confidentiality standards
- Performed medical records management, including filing, organizing and scanning documents.
- Answered and managed incoming and outgoing calls while recording accurate messages for distribution to office staff.
- Opened new accounts and documented personal, demographic, and payment information in system.
- Set up appointments with interested customers according to schedule availability.
Phlebotomy Technician
Sarasota Memorial Hospital
Sarasota
03.2021 - 09.2023
- Performed routine and complex venipuncture across all age groups
- Supported lab functions: labeling, transporting, and processing samples
- Maintained high accuracy and safety in a fast-paced clinical setting
- Logged patient information and recorded results into system.
- Labeled transfer tubes and followed exact directions for handling and storing specimens for transport.
- Mentored new hires, resulting in stronger staff development and increased productivity.
Patient Safety Attendant / Monitor Tech
Sarasota Memorial Hospital
Sarasota
02.2016 - 03.2021
- Monitored patients for safety risks and provided behavioral support
- Communicated real-time observations to medical teams
- Helped improve patient outcomes through early intervention
- Supported patients and family members, actively listening to concerns and offering compassionate care.
- Maintained accurate records of patient visits and treatments in patient medical files.
- Completed necessary reports and documentation on time and to specifications.- Monitored patients for safety risks and provided behavioral support
- Communicated real-time observations to medical teams
- Helped improve patient outcomes through early intervention
Customer Service Representative
Beneva Flowers
Sarasota
03.2015 - 09.2015
- Handled customer orders and concerns with empathy and efficiency
- Maintained high satisfaction through prompt issue resolution
- Met customer call guidelines for service levels, handle time and productivity.
- Followed up with customers about resolved issues to maintain high standards of customer service.
- Monitored cash drawers in multiple checkout stations and maintained adequate cash supply.
- Developed highly empathetic client relationships and earned reputation for exceeding service standard goals.
Customer Service Representative
Johnson Smith Co
Bradenton
09.2013 - 03.2015
- Assisted callers with orders, payment issues, and product questions
- Supported warehouse functions when needed
- Responded to customer requests for products, services, and company information.
- Responded proactively and positively to rapid change.
- Maintained up-to-date knowledge of product and service changes.
- Educated customers about billing, payment processing and support policies and procedures.
- Entered orders into computer system quickly and in proper sequence.
- Checked outgoing orders for accuracy before delivery.
- Completed accurate order entry and data verification.
Bilingual Customer Service Representative
Protocol Global Solutions
Sarasota
02.2012 - 07.2013
- Resolved Spanish and English speaking client concerns
- Managed claims and documentation with precision and care
- Collaborated with internal departments and external vendors to resolve claims.
- Followed up with customers on unresolved issues.
- Worked productively in fast moving work environment to process large volumes of claims.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Provided language translation services for customer service inquiries.
- Cross trained and backed up other customer service managers.
- Verified client information by analyzing existing evidence on file.- Resolved Spanish- and English-speaking client concerns
- Managed claims and documentation with precision and care.
Education
High School Diploma -
SCTI
Sarasota, FLSkills
- Venipuncture & Phlebotomy
- Patient Safety & Monitoring
- Customer Relationship Management
- Electronic Health Records (EHR)
- Bilingual: English & Spanish
- Phone Etiquette & Front Desk Operations
- Problem Solving & Conflict Resolution
- Appointment Scheduling & Data Entry
- Intake control
- Patient focused care
- Medical office administration
- Phlebotomy
- Trustworthy companion
- Pipetting
- Compassionate
- Documentation expert
- Diagnostic equipment expertise
- Specimens collection and processing
- Maintaining confidentiality
- Electronic health records
- Payment collection
- Appointment setting
- Specimen labeling
- HIPAA compliance
- Clinical documentation
- Lab equipment operation
Languages
English
Native/ Bilingual
Spanish
Native/ Bilingual
Certification
Phlebotomy - Active
Timeline
Medical Assistant
Any Lab Test Now
12.2022 - Current
Phlebotomy Technician
Sarasota Memorial Hospital
03.2021 - 09.2023
Patient Safety Attendant / Monitor Tech
Sarasota Memorial Hospital
02.2016 - 03.2021
Customer Service Representative
Beneva Flowers
03.2015 - 09.2015
Customer Service Representative
Johnson Smith Co
09.2013 - 03.2015
Bilingual Customer Service Representative
Protocol Global Solutions
02.2012 - 07.2013
High School Diploma -
SCTI
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