Omelia Powell
Brooklyn,NY
Summary
Dedicated and service-driven professional with a strong healthcare background and experience in customer engagement and sales support. Skilled in clinical procedures, including phlebotomy, EKGs, vital signs, and specimen collection, along with expertise in client relations, cash handling, consultative sales, and front-office operations. Recognized for strong communication, multitasking, and delivering exceptional patient and customer experiences in fast-paced healthcare and retail environments. Committed to accuracy, efficiency, professionalism, and supporting team success and business growth.
Overview
6
6
years of professional experience
Work History
Medical Assistant
Trust Women's Healthcare
Brooklyn, NY
08.2025 - 10.2025
- Facilitated efficient office operations through effective management of patient check-in processes and appointment scheduling.
- Assisted OB/GYN providers with prenatal exams, Pap smears, biopsies, and IUD insertions.
- Collected and documented patient histories and vital signs in EMR systems.
- Prepared & sterilized exam rooms & instruments in compliance with OSHA standards.
- Ensured HIPAA compliance and maintained patient confidentiality.
Medical Assistant
ModernMD Urgent Care
Brooklyn, NY
05.2025 - 08.2025
- Supported physicians and nurses in a high-volume urgent care setting.
- Assisted providers during examinations, minor procedures, and diagnostic testing (EKG, spirometry).
- Administered immunizations and medications under provider supervision.
- Performed venipuncture and specimen collection for laboratory analysis.
- Coordinated referrals, prior authorizations, prescription refills, and follow-ups.
- Maintained clinical cleanliness and sterilization standards.
Customer Service Representative
Verizon
Brooklyn, NY
02.2023 - 04.2025
- Answered customer inquiries and provided accurate information
regarding products and services. - Provided excellent customer service to resolve customer complaints in a timely manner.
- Gather customer feedback through surveys and use the data to improve
customer service. - Assisted customers with product selection, ordering, billing, returns, exchanges, and technical support.
- Presented existing and prospective customers with valuable service or product information to aid in decision-making.
Cashier
Abitono's
Queens, NY
07.2022 - 01.2023
- Greeted customers and answered any questions they had about the store, products, and services.,
- Operated the cash register efficiently and accurately, processed
payments by cash, check, credit card, gift card or automatic debit. - Provided excellent customer service while promoting loyalty programs to increase sales potential.
Sales Associate
Banana Republic
New York, NY
09.2019 - 12.2021
- Drove sales through exceptional customer service and product knowledge.
- Assisted customers with product selection, sizing and styling.
- Provided accurate information about products, prices and services.
- Organized stockroom shelves according to size, color or style.
- Restocked shelves as needed to ensure sufficient inventory levels.
- Performed cashier duties such as accepting payments, issuing receipts, and counting money back change.
Education
Certificate - Anatomy & Pre-Health Sciences
College of Staten Island CUNY
Staten Island, NY07.2021
High School Diploma -
Abraham Lincoln High School
Brooklyn, NY06.2020
Skills
- Venipuncture & Phlebotomy
- Specimen Collection & Processing
- EKG/ECG CPR/BLS Certified
- Patient Intake & Triage
- Vital Signs & Pain Assessment
- Immunizations & Medication Administration
- Urinalysis & Point-of-Care Testing
- Spirometry Basic Hematology EMR Documentation
- OSHA & HIPAA Compliance Infection Control
- Instrument Sterilization Scheduling & Front Office Support
- Customer Service Microsoft Prioritization
- Sales Expertise Multi- Task Management
Timeline
Medical Assistant
Trust Women's Healthcare
08.2025 - 10.2025
Medical Assistant
ModernMD Urgent Care
05.2025 - 08.2025
Customer Service Representative
Verizon
02.2023 - 04.2025
Cashier
Abitono's
07.2022 - 01.2023
Sales Associate
Banana Republic
09.2019 - 12.2021
Certificate - Anatomy & Pre-Health Sciences
College of Staten Island CUNY
High School Diploma -
Abraham Lincoln High School