Laena Solverson
Coralville
Summary
Dynamic communication specialist with a strong work ethic, experienced at the University of Iowa Health Care. Expert in developing patient engagement strategies and managing crisis communications. Proven ability to enhance collaboration across teams while delivering exceptional customer service. Skilled in network communication protocols and fostering multi-disciplinary partnerships to achieve impactful results.
Overview
4
4
years of professional experience
Work History
Hospital Communication Specialist
University Of Iowa Health Care
08.2022 - Current
- Developed and implemented communication strategies to enhance patient engagement and outreach.
- Collaborated with healthcare professionals to create informative content for various platforms.
- Managed social media accounts, ensuring consistent messaging and increased audience interaction.
- Conducted research on best practices in health communication, refining internal protocols and guidelines.
- Analyzed feedback from stakeholders to improve communication efforts and address community needs.
- Trained staff on effective communication techniques to foster collaboration across departments.
- Streamlined internal communication processes by implementing effective communication tools and platforms.
- Managed crisis communication situations, protecting company reputation and minimizing negative impact on stakeholders.
- Collaborated with cross-functional teams to create cohesive messaging for promotional materials and events.
Server
Colorado Grill
05.2022 - 08.2022
- Provided exceptional customer service by promptly addressing guest inquiries and concerns.
- Managed dining area cleanliness, ensuring a welcoming environment for guests.
- Collaborated with kitchen staff to ensure timely and accurate order delivery.
- Processed payments efficiently, maintaining accuracy during high-volume service periods.
- Monitored inventory levels of supplies, assisting in restocking as needed to support operations.
- Adapted quickly to changing priorities during peak hours, maintaining service quality and efficiency.
- Served food and beverages promptly with focused attention to customer needs.
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Cultivated warm relationships with regular customers.
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
- Performed opening and closing duties, ensuring the dining area was prepared for seamless service transitions.
- Addressed customer complaints or concerns professionally, ensuring swift resolution and maintaining positive relationships.
Education
Bachelor of Science - Health Studies
University of Iowa
Iowa City, IA12-2025
High School Diploma -
Boone High School
Boone, Iowa05-2021
Skills
- Good communication skills
- Network communication protocols
- Patent office communication
- Teamwork and communication
- Emergency response techniques
- Emergency response capabilities
- Multi-disciplinary collaboration
- Verbal and written collaboration
- Strong work ethic
- Exceptional customer service
- Guest engagement
- Communication and feedback
Languages
English
Full Professional
Timeline
Hospital Communication Specialist
University Of Iowa Health Care
08.2022 - Current
Server
Colorado Grill
05.2022 - 08.2022
Bachelor of Science - Health Studies
University of Iowa
High School Diploma -
Boone High School