Laena Solverson
Waukee
Summary
An employee with strong communication and problem-solving abilities. Experienced in managing emergency responses and enhancing organizational communication.
Committed to improving patient information flow, ensuring patient privacy, and maintaining the quality of care.
An employee who excels in critical thinking and crisis management. Demonstrated success in relaying critical information, and refining communication strategies.
Highly motivated, with a desire to take on new challenges and step outside of my comfort zone. Strong work ethic, adaptability, and interpersonal skills. Able to work independently or in collaboration with peers, adapting quickly.
Overview
4
4
years of professional experience
Work History
Hospital Communication Specialist
University of Iowa Healthcare
Iowa City
08.2022 - Current
- Enhanced communication skills through collaboration with diverse individuals and teams.
- Managed incoming calls, ensuring efficient transfer to appropriate departments.
- Operated paging system, providing support for medical staff by repairing pagers.
- Responded to emergency codes, promptly relaying information to relevant personnel.
- Monitored and analyzed feedback to refine communication approaches within the organization.
- Collaborated with colleagues across departments to ensure consistency in messaging across all channels of communication.
- Handled monitored calls, serving as a vital source of patient information.
- Managed daily alarm systems, including medical gas, fire alarms, and generators.
- Demonstrated critical thinking and creativity to resolve various situational challenges.
Server
Colorado Grill
Boone
05.2022 - 08.2022
- Greeted guests upon arrival, ensuring a warm and welcoming atmosphere.
- Cleaned and set tables to prepare for customer dining experiences.
- Escorted customers to seats while fostering engaging conversations.
- Took orders and delivered food and drinks promptly.
- Assisted in restaurant cleanup and facilitated opening and closing procedures.
- Collaborated with team members to enhance work environment for staff and patrons.
- Maintained high standards of cleanliness and organization throughout restaurant operations.
- Handled cash transactions and processed payments efficiently at register.
- Operated POS terminals to input orders, split bills, and calculate totals.
Education
Bachelor Of Arts - Health Studies
University of Iowa
Iowa City, IA12-2025
High School Diploma -
Boone High School
Boone, IA05-2021
Skills
- Effective communication
- Critical thinking
- Team collaboration
- Customer service
- Conflict resolution
- Project management
- Process improvement
- Internal communications
- Crisis management
- Messaging and speechwriting
- Time management
- Problem-solving
- Organizational skills
- Decision-making
- Task prioritization
- Crisis communications
- Medical terminology
- Work ethic
References
References available upon request.
Timeline
Hospital Communication Specialist
University of Iowa Healthcare
08.2022 - Current
Server
Colorado Grill
05.2022 - 08.2022
Bachelor Of Arts - Health Studies
University of Iowa
High School Diploma -
Boone High School