Summary
Overview
Work History
Education
Skills
Certification
Languages
References
Volunteer Experience
Timeline
Generic

Ritania Hamilton

Tamarac

Summary

Dedicated professional with a strong background in customer service, troubleshooting, and security services. Excels in roles such as Front Desk Security at Memorial Regional Hospital and Security Officer at Allied Universal. Currently pursuing a Biology degree at Broward College with a solid foundation in biological sciences and a knack for problem-solving. Delivers top-notch support services and is driven by a passion for continuous learning.

Overview

3
3
years of professional experience
1
1
Certification

Work History

PBX Communication Specialist

Broward Health Imperial Point
Fort Lauderdale
05.2024 - Current
  • Operate and manage the PBX system, ensuring effective communication between medical staff, departments, and patients.
  • Collect and process medical records, maintaining accuracy and compliance with healthcare regulations.
  • Assist medical staff with record completion activities, providing timely support for patient care continuity.
  • Collaborate with coding staff to address outstanding records, enhancing operational efficiency and accuracy in documentation.
  • Conducted analysis of patient records to identify discrepancies and improve documentation quality.
  • Supported the medical team by facilitating communication and ensuring timely access to necessary patient information.

Guest service relations

Broward health imperial point
Fort Lauderdale
05.2024 - Current
  • Communicating with patients and their families about the details of their appointments, visitation, billing, and restrictions.
  • Ensured professional service throughout all patient interactions
  • Directed patients to appropriate nearby care facilities as recommended by physicians
  • Login patient on Excel spreadsheet.
  • Processed check-ins and check-outs for all guests efficiently.

security officer

Allied Universal
Fort Lauderdale
11.2021 - 05.2024
  • As a security officer at Allied Universal, I ensured the safety of the premises and its occupants by conducting regular patrols, monitoring surveillance equipment, and responding to security incidents.
  • Additionally, I provided excellent customer service by assisting visitors and employees with inquiries and maintaining a professional and welcoming atmosphere.
  • Implemented safety protocols to guarantee the security and safety of patients, achieving 100% compliance with hospital standards.

Front Desk Representative

Memorial regional Hospital
Hollywood
01.2023 - 01.2024
  • Assisted customers with inquiries through phone, email, and chat.
  • I diligently maintained detailed logs and documentation to ensure efficient troubleshooting and issue resolution.
  • Greeted customers warmly and made them feel welcome.
  • Monitored visitor access control systems including issuing identification badges when necessary.
  • Managed incoming and outgoing mail, courier services, faxes and other correspondence.

Education

Sterile Processing Technician certification -

Concorde Career College
Miramar, FL
11-2024

High School Diploma -

Piper High School
Sunrise, FL
06-2022

Bachelor of Science -

Broward College
Davie, FL

Skills

  • Effective Communication
  • Troubleshooting
  • Business process improvement
  • Problem solving
  • Excel Data Management
  • competitive intelligence
  • Crisis Management
  • Effective Time Management
  • Organizational development
  • Effective Leadership
  • solution-oriented professional
  • Epic data management, Invision

Certification

  • BLS Basic life support certification
  • CNA certified nurse assistance license
  • SPD Central processing certification

Languages

English

References

  • Maria, Taylor, PNC Bank branch banker, +1 (754) 703-0095, PNC Bank, Pompano Beach
  • Dyori, polynice, Labor assistance, Dyori.polynice@gmail.com, +1 (786) 810-2472, Jackson Hospital, North Miami Beach

Volunteer Experience

Camillus house, Volunteer support person, Miami, Florida, 2022-04, 2022-08

Timeline

PBX Communication Specialist

Broward Health Imperial Point
05.2024 - Current

Guest service relations

Broward health imperial point
05.2024 - Current

Front Desk Representative

Memorial regional Hospital
01.2023 - 01.2024

security officer

Allied Universal
11.2021 - 05.2024

Sterile Processing Technician certification -

Concorde Career College

High School Diploma -

Piper High School

Bachelor of Science -

Broward College

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Ritania Hamilton