Summary
Overview
Work History
Education
Skills
Timeline
Generic

Lahafeeza Bain

Alpharetta,GA

Summary

Dedicated Customer Service Specialist providing skills to prioritize and multi-task in a fast-paced working environment. Successfully works as part of a team to reach personal and business goals. Known for successfully handling escalated customer support issues.

Overview

4
4
years of professional experience

Work History

Customer Service Representative

Convey Health
Pembroke Pines, Florida
04.2024 - 11.2024
  • Assisted customers with inquiries about health plan services and benefits.
  • Resolved issues through effective communication with clients and team members.
  • Utilized CRM software to track customer interactions and document solutions.
  • Provided clear information regarding claims processing and eligibility requirements.

Customer Service Representative

Walgreens
Pembroke Pines
07.2023 - 01.2024
  • Provided exceptional customer service to ensure customer satisfaction.
  • Developed positive relationships with customers through friendly interactions.
  • Performed administrative tasks such as filing paperwork, updating databases and generating reports.

Customer Service Representative

Vistas Medical Center
Pembroke Pines
03.2022 - 12.2022
  • Increased customer satisfaction ratings by effectively answering questions, suggesting effective solutions, and resolving issues quickly.
  • Contacted customers about potential service upgrades, new services and account changes.
  • Liaised between customers and retail buyers to expedite orders and meet customer demands.
  • Surpassed sales goals through implementation of successful marketing strategies.
  • Excelled in exceeding daily credit card application goals.

Customer Service Representative

state farm
Pembroke Pines
04.2021 - 12.2021
  • Informed customers about billing procedures, processed payments, and provided payment option setup assistance.
  • Resolved issues through effective communication with clients and team members.
  • Asked probing questions to determine service needs and accurately input information into electronic systems.
  • Tracked orders from start to finish to ensure timely delivery of goods or services.

Education

Some College (No Degree) - Ultrasound

Cambridge College
Cambridge, MA

Skills

  • CRM software
  • Claims processing
  • Data entry
  • Customer escalation
  • Conflict resolution

Timeline

Customer Service Representative

Convey Health
04.2024 - 11.2024

Customer Service Representative

Walgreens
07.2023 - 01.2024

Customer Service Representative

Vistas Medical Center
03.2022 - 12.2022

Customer Service Representative

state farm
04.2021 - 12.2021

Some College (No Degree) - Ultrasound

Cambridge College
Lahafeeza Bain