Lahari Dungala
Houston,TX
Summary
Knowledgeable Student talented at learning quickly and adding value to any team. Solid academic achievement paired with demonstrated commitment and integrity. Confident Student passionate about learning new skills. Ambitious and driven individual ready and willing to work hard and learn from professionals. Brings outstanding computer and communication skills. Results-driven student with excellent organizational and communication skills. Successful at accomplishing student projects. Strong analytical thinker and problem solver quick to learn new processes. Strong history of successful projects using leadership, communication and teamwork to complete tasks.
Overview
7
7
years of professional experience
1
1
Certification
Work History
Cashier
McDonald's
Houston, TX
01.2023 - Current
- Greeted customers and responded to informational requests.
- Identified needs of customers promptly and efficiently.
- Assisted with customer requests and answered questions to improve satisfaction.
- Trained new team members in cash register operation, stock procedures, and customer services.
- Engaged in problem solving activities when conflicts arose between employees or customers.
- Performed other duties as assigned by upper management.
- Trained, managed and motivated employees to promote professional skill development.
- Mentored newly hired staff in upselling techniques to improve sales.
- Learned roles of other departments to provide coverage and keep store operational.
- Processed cash and card transactions accurately and efficiently.
- Maintained cleanliness and presentation of stock room and production floor.
- Processed customer payments quickly and returned exact change and receipts.
- Informed customers of in-store promotions or pricing specials.
Hostess and Server
Taglia
Pearland, TX
09.2019 - 06.2023
- Greeted and welcomed guests in a friendly and professional manner.
- Managed the reservation system and effectively coordinated seating arrangements.
- Maintained a clean and organized reception area, ensuring a positive first impression for guests.
- Communicated effectively with the wait staff and kitchen team to ensure smooth dining experiences.
- Handled guests inquiries and concerns with professionalism and resolved issues promptly.
- Demonstrated strong multitasking skills in managing phone calls, take-out orders, and guest requests.
- Provided exceptional customer service by taking orders, serving food and beverage, and ensuring guest satisfaction.
- Demonstrated strong knowledge of the menu, including daily specials, ingredients, and allergen information.
- Participated and won in all friendly competitions in upselling alcohol, wines, and weekly specials.
Volunteer
South East Baptist
Beaumont, TX
05.2017 - 08.2017
- I’ve assisted medical staff with various tasks, including patient intake, data entry, and administrative support.
- Assisted with data entry to update organizational databases.
- Established and maintained relationships with fellow volunteers and organizational stakeholders.
- Provided emotional support and comfort to patients during their appointments and procedures.
- Collaborated with healthcare professionals to ensure a positive and efficient patient experience.
- Demonstrated strong interpersonal skills while interacting with patients and their families, maintaining confidentiality and sensitivity.
Education
Associate of Science - Biology
San Jacinto College District
Houston, TX12-2020
High School Diploma -
Clear Lake High School
Houston, TX05-2019
Skills
- Communication
- Critical Thinking
- Time Management
- Problem Solving
- Research Skills
- Work Ethic
- Empathy and active Listening
- Ethical Decision-Making
- Conflict Resolution
- Leadership
- Data Analysis
- Teamwork
- Customer service
- Professionalism
- Assertiveness
- Adaptability
- Diversity Awareness
- Software Skills
- Interpersonal Skills
- CPR Certified
- BLS Certified
Languages
English
Full Professional
Telugu
Native/ Bilingual
Spanish
Limited
Certification
- CPR Certified.
- BLS Certified.
- Clinical Nurse specialist, Adult Gerontology (AGCNS-BC).
- Advanced Cardiac Life Support (ACLS)
- Advanced Trauma Life Support (ATLS)
- Neonatal Resuscitation Program (NRP)
- Pediatric Advanced Life Support (PALS)
- HOSA certified.
Accomplishments
- Valedictorian. I was the Valedictorian of Port Neches-Groves High School in 2019.
- Irma Gesche Scholarship. I was one of the winners of the year in 2019 to a grand sum of $400,000 scholarship which I competed against 9000 graduating students.
- UNCF Fidelity Scholars. I was one of the winners for this scholarship program, competing against 9000 graduating students.
- Spelling Bee Champion. I participated in UIL Academics throughout my 4 years of Highschool. My shining moments were when I won first place in Nationals for spelling Bee 4 years respectively.
Timeline
Cashier
McDonald's
01.2023 - Current
Hostess and Server
Taglia
09.2019 - 06.2023
Volunteer
South East Baptist
05.2017 - 08.2017
Associate of Science - Biology
San Jacinto College District
High School Diploma -
Clear Lake High School