LaHeather Wilson, CPS
Dallas,United States
Summary
Collaborative leader with dedication to partnering with coworkers to promote engaged, empowering work culture. Documented strengths in building and maintaining relationships with diverse range of organizations within the Criminal Justice field.
Overview
12
12
years of professional experience
Work History
Director of Re-Entry
The Way Back
01.2021 - Current
- Oversee the case management functions of the organization to meet all desired outcomes and goals
- Enhance team collaboration through regular communication, goal setting, and performance evaluations.
- Establish a culture of continuous improvement by fostering open communication channels and empowering employees to voice their ideas.
- Develop, manage and support programs to assist reentering individuals make a successful transition to the community
- Conduct participant outreach by presenting services through correctional and transitional centers
- Use motivational techniques as appropriate to help guide participants to achieve goals
- Explore new partnership opportunities to best strengthen the quality of programming
Senior Advocacy Coordinator
Capital One Bank
10.2019 - 01.2021
- Maintained up-to-date knowledge of best practices in advocacy work, sharing insights with colleagues as needed.
- Monitored program performance and outcomes for successful delivery of services.
- Implemented strategies to increase customer awareness for small businesses.
- Evaluated department's effectiveness using data-driven methodologies, leading to improved outcomes for servicing the customers.
- Collaborated with higher Management to develop effective policy recommendations for key issues.
Mentor Program Coordinator
Texas Offenders Reentry Initiative - T.O.R.I.
03.2013 - 10.2019
- Conducted thorough evaluations of pre/post release individuals' needs, tailoring individualized support plans to address identified challenges.
- Developed comprehensive training materials for volunteers, resulting in improved mentoring skills and increased satisfaction among participants.
- Maintained open lines of communication with the Texas Department of Criminal Justice, resolved concerns promptly and provided regular updates on clients.
- Facilitated educational activities and departmental events to prepare clients for rehabilitating back into society.
- Organized and allocated resources required to meet needs of over 100 clients and 3 Mentors.
Education
Associate of Applied Science - Criminal Science
Tyler Junior College
Tyler, TXTelecommunications Management -
DeVry Institute of Technology
Dallas, TXCertified Peer Support Specialist -
Via Hope
Austin, TX-OnlineSkills
- Strategic Planning
- Verbal and written communication
- People Management
- Operations Management
- Strategies and goals
- Project Coordination
- Non-profit management
- Staff hiring
Timeline
Director of Re-Entry
The Way Back
01.2021 - Current
Senior Advocacy Coordinator
Capital One Bank
10.2019 - 01.2021
Mentor Program Coordinator
Texas Offenders Reentry Initiative - T.O.R.I.
03.2013 - 10.2019
Associate of Applied Science - Criminal Science
Tyler Junior College
Telecommunications Management -
DeVry Institute of Technology
Certified Peer Support Specialist -
Via Hope
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