Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Lahshawn Murray

East Windsor,NJ

Summary

Goal-driven professional with a passion for learning and problem-solving. Extensive experience in pharmacy, customer service, sales, medical transcription, pet care, technical support, and more. Well-rounded individual seeking an ideal remote position to leverage both existing and newly acquired skills while further developing them. Open to exploring new and interesting opportunities that align with diverse skill set.

Overview

11
11
years of professional experience
1
1
Certification

Work History

Customer Service Representative

Turbo Tax
02.2024 - Current
  • Helped customers with filing their tax returns
  • Provided answers for customers’ questions or concerns
  • Explained the different types of Turbo Tax products
  • Responded promptly to customer service calls and inquiries from diverse groups of individuals
  • Delivered excellent service via chat and inbound and outbound calling efforts

Website Tester

Little Wheel LLC
01.2023 - Current
  • Test online casino websites and games for a software development company

Certified Nursing Assistant

Green Key Resources
01.2022 - Current
  • Enter patient information into data base
  • Tend to ill and injured individuals under the supervision of doctors, nurses, & medical professionals
  • Duties include taking vital signs, collecting specimens, & performing catheterization
  • Assist patients with eating, personal hygiene, & grooming

Certified Nursing Assistant

Bayshore Hospital
12.2022 - 07.2024
  • Provided high-quality personal care services such as bathing, grooming, dressing, and feeding to ensure patient dignity.
  • Assisted patients with daily living activities for enhanced comfort and wellbeing.
  • Checked patient vitals such as temperature, blood pressure, and blood sugar levels.
  • Maintained a clean, safe environment by sanitizing surfaces, changing linens, and disposing of waste properly.

Certified Nursing Assistant

Wedgewood Gardens Care Center
08.2019 - 01.2022
  • Enter patient information into data base
  • Tend to ill and injured individuals under the supervision of doctors, nurses, & medical professionals
  • Duties include taking vital signs, collecting specimens, & performing catheterization
  • Assist patients with eating, personal hygiene, & grooming

Neuro Patient Care Technician

Allair Rehabilitation Center
11.2018 - 01.2019
  • Enter patient information into data base
  • Tend to ill and injured individuals (specifically para/quadriplegics) under the supervision of doctors, nurses, & medical professionals
  • Duties include taking vital signs, collecting specimens, & performing catheterization and range of motion

Direct Care Specialist

Allies Inc.
01.2015 - 01.2018
  • Enter patient information into data base
  • Supervise and monitor elderly clients to ensure their safety and health
  • Perform direct care and client supervision, including hand-over-hand assistance, to individuals while supporting and encouraging them to be as independent as possible in all areas of their lives
  • Provide training to clients in ADLs, including personal hygiene and grooming, assisting clients with incontinence, household cleaning, health and nutrition, social skills, menu and meal preparation, cooking, shopping, community awareness and interaction, recreation and socialization
  • Administered medication and transported individuals to on-time medical appointments and provided accurate information to physicians
  • Assist other staff and clients during crisis situations – both behavioral and medical to ensure safe and amenable resolutions to situations

Floor Monitor

Air Trampoline Sports
03.2014 - 08.2014
  • Enforced corporate safety protocols
  • Monitored guest safety and assisted as needed

Education

Intuit - Remote Technical Support

Intuit
Remote
03-2023

Nursing Assistant - Nursing

New Era Healthcare
Matawan, NJ
09.2018

Diploma - undefined

Matawan Regional High School
06.2015

Skills

  • Services troubleshooting
  • Customer service aptitude
  • Customer database systems
  • Child welfare services/case management system (CWS/CMS)
  • Remote technical assistance
  • Customer support and training
  • Excellent customer relations
  • Customer relationship management (CRM)

Certification

  • Privacy Awareness Certified
  • Security Awareness Certified
  • Vishing Certified
  • BLS Certified
  • CNA Certified
  • Adult/Child/Infant First Aid and CPR
  • Preventing Abuse and Neglect
  • Medication Administration
  • Overview of Developmental Disabilities
  • Crisis Management (Elwyn/Vineland Method)
  • Danielle’s Law/Life Threatening Emergencies

Timeline

Customer Service Representative

Turbo Tax
02.2024 - Current

Website Tester

Little Wheel LLC
01.2023 - Current

Certified Nursing Assistant

Bayshore Hospital
12.2022 - 07.2024

Certified Nursing Assistant

Green Key Resources
01.2022 - Current

Certified Nursing Assistant

Wedgewood Gardens Care Center
08.2019 - 01.2022

Neuro Patient Care Technician

Allair Rehabilitation Center
11.2018 - 01.2019

Direct Care Specialist

Allies Inc.
01.2015 - 01.2018

Floor Monitor

Air Trampoline Sports
03.2014 - 08.2014

Diploma - undefined

Matawan Regional High School

Intuit - Remote Technical Support

Intuit

Nursing Assistant - Nursing

New Era Healthcare

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