Laiba Sayani
Morton Grove,IL
Summary
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. Successful at promoting customer loyalty, satisfaction, and purchases with consultative techniques and diligent attention to individual needs. Dedicated and dependable relationship-builder with excellent organizational strengths.
Overview
3
3
years of professional experience
Work History
Beauty Advisor
Sephora at Kohls
08.2023 - Current
- Answered customer questions about products and services, helped locate merchandise, and promoted key items.
- Educated customers on proper product usage techniques, fostering confidence in their ability to replicate results at home.
- Maintained organized and visually appealing product display, increasing customer interest and engagement.
- Increased sales revenue by effectively upselling and cross-selling beauty items based on client needs.
- Manage approximately 5-10 incoming calls per day from customers.'
Sales Associate
Nordstrom
05.2023 - 08.2023
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
- Built relationships with customers to encourage repeat business.
- Managed returns, exchanges and refunds in accordance with store policy.
Sales Associate
Ross Dress for Less
01.2022 - 04.2023
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
- Built relationships with customers to encourage repeat business.
- Minimized wait times for customers during peak hours, maintaining a high level of customer satisfaction.
- Built customer loyalty and retention by delivering excellent shopping experiences.
Education
Bachelor of Science - Financial Management
DePaul University
Chicago, IL06.2027
Skills
- Customer Service
- Organization and Multitasking
- Team Collaboration
- Flexibility and Adaptability
- Upselling strategies
- Event Promotion
Timeline
Beauty Advisor
Sephora at Kohls
08.2023 - Current
Sales Associate
Nordstrom
05.2023 - 08.2023
Sales Associate
Ross Dress for Less
01.2022 - 04.2023
Bachelor of Science - Financial Management
DePaul University
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