Laigen Phelan
Pembroke Pines,FL
Summary
Hardworking team player knowledgeable about dining operations and beverage services. Always willing to go above and beyond to serve guests quickly and exceed expectations. Highly-organized Food Expeditor with 4 years of experience seamlessly integrating front-of-house restaurant operations with back-of-house operations. Versatile, fast-paced and creative food service professional with proven success at presenting beautiful and tasteful plates that delight patrons. Committed to clear and courteous communication that engages and retains valued staff members.
Overview
3
3
years of professional experience
Work History
Food Expeditor
Bodega Taqueria y Tequila
Fort Lauderdale, FL
08.2023 - Current
- Cleaned up spills and broken glassware and safely disposed of sharp pieces.
- Asked customers about meals to assess satisfaction and collect vital feedback.
- Participated in ongoing training to enhance job skills and knowledge.
- Resolved guest complaints to maintain complete customer satisfaction.
- Maintained clean and orderly appearance throughout kitchen and dining area.
- Wiped down tables and removed trash and dirty plates to provide clean, welcoming dining environment.
- Greeted guests with friendliness and professionalism.
- Worked in close collaboration with team members to ensure customers received high-quality service.
Lead Server
Charleston Harbor Fish House
Charleston, SC
01.2023 - 08.2023
- Provided exceptional customer service to guests, resolving any issues that arose in a professional manner.
- Developed and implemented standard operating procedures for the restaurant's dining room operations.
- Monitored inventory levels of food items and alerted management when supplies were running low.
- Assisted with training new employees on proper table setting, menu knowledge, and customer service techniques.
- Coordinated with kitchen staff to ensure smooth flow of orders from preparation to delivery at the table.
- Addressed customer complaints in an efficient and courteous manner while adhering to restaurant standards.
- Verified accuracy of bills before presenting them to customers.
- Answered phone calls from customers regarding reservations or inquiries about menu items.
- Processed guest checks using POS system accurately.
- Welcomed guests with personable attitude and brought beverage orders while reviewing menu options.
- Rolled silverware and set up food stations and dining areas to prepare for next shift or large parties.
- Verified legal drinking age before serving beer, wine and liquor to comply with state law.
- Served food and beverages to patrons and confirmed complete orders.
- Stocked service areas with supplies during slow periods.
- Explained menu options to guests, offered suggestions and took orders for food and beverages.
- Collected dirty dishes and glasses from tables or counters, preparing areas for next diners.
- Presented menus and answered questions regarding items.
- Brought wine selections to tables with appropriate glasses and poured for customers.
Food Expeditor
Bodega Taqueria y Tequila
Fort Lauderdale, FL
05.2022 - 12.2022
- Stocked customer service stations with paper products or beverage preparation items.
- Greeted frequent visitors by name and explained new promotions.
- Removed trays and stacked dishes for return to kitchen after finished meals.
- Illustrated knowledge of menu and service offerings to educate guests.
- Managed multiple orders simultaneously while adhering to strict timelines for delivery.
- Received orders from wait staff via POS system and relayed them back to kitchen staff.
- Conducted regular cleaning tasks such as wiping down counters, organizing shelves, sweeping floors.
- Informed management of any issues that arose while preparing or expediting orders.
Kids Camp Counselor
La Gorce Country Club
Miami Beach, FL
12.2021 - 01.2022
- Organized and facilitated daily recreational activities for children, such as sports, arts and crafts, and outdoor games.
- Provided guidance to campers in a positive manner to ensure safety of all participants.
- Developed lesson plans for activities that were age-appropriate and engaging for campers.
- Maintained records of attendance, behaviour management issues, health concerns. for each camper.
- Assisted with meal preparation and clean up during snack and lunch times at the camp.
- Engaged with parents on a regular basis to discuss their child's progress at the camp.
- Communicated regularly with Camp Director regarding any changes or updates related to camp operations.
- Engaged children in arts and crafts, singing, sports activities, games and field trips while maintaining safe environment.
Food Expeditor
Bodega Taqueria y Tequila
Fort Lauderdale, FL
06.2021 - 08.2021
- Responsible for accurately and efficiently expediting food orders from the kitchen to the guests.
- Ensured that all plates were properly garnished before being served to customers.
- Communicated with wait staff and kitchen personnel regarding customer orders, menu modifications, and special requests.
- Monitored temperature of hot foods, ensuring timely delivery of quality dishes to customers.
- Assisted in maintaining a clean and organized work area throughout each shift.
- Greeted customers upon arrival and thanked them upon departure.
- Prepared condiments such as sauces, dressings, and toppings for food items.
- Maintained knowledge of menu items and specials in order to answer questions from guests or servers.
- Stocked service stations with ice, napkins and straws.
Education
Hospitality And Restaurant Management
Broward College
Fort Lauderdale, FL05-2025
Skills
- Quality Assurance
- Menu Memorization
- Customer Service
- Restaurant Operations
- Guest service
- Order Accuracy
- Food Safety
Affiliations
- Played volleyball for 12 years including in college
- Helped coached and reffed high school girls and boys volleyball games
Accomplishments
- I have received 2 awards for most athletic in middle and high school.
- Made All- American volleyball team in 2019 and 2021
- Received the role of team captain in 2020 and 2021 for both high school and travel club volleyball
Timeline
Food Expeditor
Bodega Taqueria y Tequila
08.2023 - Current
Lead Server
Charleston Harbor Fish House
01.2023 - 08.2023
Food Expeditor
Bodega Taqueria y Tequila
05.2022 - 12.2022
Kids Camp Counselor
La Gorce Country Club
12.2021 - 01.2022
Food Expeditor
Bodega Taqueria y Tequila
06.2021 - 08.2021
Hospitality And Restaurant Management
Broward College
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