Monica Pantaleon
Lake Forest,CA
Summary
Results-driven food service professional with a strong focus on customer satisfaction, training, and food safety. Proven ability to ensure quality service and efficient workflows.
Overview
8
8
years of professional experience
1
1
Certification
Work History
Food Expeditor
Opah Seafood Grill
Aliso Viejo, CA
01.2024 - Current
- Coordinated food orders to ensure timely delivery and presentation for dining guests.
- Collaborated with kitchen staff to streamline food preparation processes and enhance service efficiency.
- Monitored plate presentation and quality standards, ensuring compliance with restaurant guidelines.
- Assisted in training new expeditors on food safety protocols and order management systems.
- Mentored junior staff in best practices for food expediting and customer service excellence.
Starbucks Barista
Target
Mission Viejo, CA
07.2023 - 01.2026
- Prepared and served beverages in fast-paced environment.
- Maintained cleanliness and organization of workstations and dining areas.
- Trained new baristas on beverage preparation techniques and customer service standards.
- Maintained a clean and organized workspace .
- Promoted a welcoming atmosphere by greeting customers with a friendly demeanor and promptly addressing their needs.
- Cleaned counters, machines, utensils, and seating areas daily.
- Managed time effectively to balance both front-of-house tasks and back-of-house responsibilities during busy periods.
- Controlled line and crowd with quick, efficient service.
- Listened carefully to customer requests and created personalized, delicious beverages, which improved sales.
- Made and served brand-specific café beverages with focus on speed, quality and consistency.
- Trained new employees, sharing knowledge and expertise of coffees, teas, and merchandise.
- Prepared specialty drinks such as cappuccinos, lattes and mochas.
- Used POS system to accurately enter orders and process payments.
Assistant Manager
Cafe Rio
Aliso Viejo, CA
11.2021 - 09.2022
- Supervised daily operations to ensure efficient service and customer satisfaction.
- Trained and mentored new staff on company standards and procedures.
- Implemented inventory management strategies to reduce waste and optimize stock levels.
- Coordinated scheduling to maintain adequate staffing during peak hours.
- Conducted quality control assessments to uphold food safety and presentation standards.
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Maintained a clean, safe, and organized store environment to enhance the customer experience.
- Developed strong working relationships with staff, fostering a positive work environment.
Assistant Manager
The Habit Burger Grill
Aliso Viejo, CA
08.2018 - 11.2021
- Developed training materials for staff onboarding and continuous improvement initiatives.
- Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
- Improved customer satisfaction by addressing and resolving complaints promptly.
- Mentored junior staff members in their professional development by offering guidance/support in their assigned roles.
- Implemented staff training programs, enhancing product knowledge and improving customer service skills.
Education
High School Diploma -
Silverado High School
Mission Viejo, CA06.2008
Skills
- Customer service
- Team member training
- Guest service
- Food safety knowledge
- Food preparation
- Cleanliness standards
- Stress tolerance
- Order accuracy
- Quality assurance
- Menu memorization
- Efficient workflow
- Multitasking
- Reliability
Certification
- ServSafe Manager Certication
Languages
Spanish
Native or Bilingual
English
Native or Bilingual
Timeline
Food Expeditor
Opah Seafood Grill
01.2024 - Current
Starbucks Barista
Target
07.2023 - 01.2026
Assistant Manager
Cafe Rio
11.2021 - 09.2022
Assistant Manager
The Habit Burger Grill
08.2018 - 11.2021
High School Diploma -
Silverado High School