Laiken King
Huntsville,AL
Summary
Communicative customer service professional motivated to maintain customer satisfaction and contribute to company success. History managing large amounts of inbound calls and sustaining satisfactory relationships with customers. Offers skill with CRM systems paired with outstanding active listening and multitasking abilities.
Overview
1
1
Certification
4
4
years of professional experience
Work History
Temporary Customer Service Representative
IKEA
Huntsville, AL
02.2026 - 07.2026
- Resolved customer complaints through effective communication and problem-solving techniques.
- Maintained extensive product knowledge to provide informed recommendations to customers.
- Processed orders and returns accurately using company point-of-sale system.
- Trained new employees and managers on customer service protocols and company standards efficiently.
Sales Representative
Renewal by Anderson
Huntsville, AL
01.2025 - 03.2026
- Engaged customers to uncover needs and preferences, tailoring home improvement solutions.
- Presented product features and benefits to potential clients, enhancing understanding.
- Conducted product demonstrations to highlight quality and craftsmanship effectively.
- Developed promotional materials for marketing campaigns, increasing customer engagement.
Cashier
Pet Supply Plus
Florence, Alabama
02.2024 - 01.2025
- Accurately processed cash, credit, and debit transactions during peak hours.
- Assisted customers in finding pet supplies and delivering product information.
- Collaborated with team members to efficiently restock shelves and manage inventory.
- Maintained cleanliness of checkout area including countertops, registers, windowsills, and floors.
Cashier
Green Valley Nursery
Florence, Alabama
08.2022 - 03.2024
- Prioritized and organized tasks to achieve service goals efficiently.
- Recommended modifications to enhance existing training processes as necessary.
- Monitored plant health to ensure optimal growth and productivity.
Education
Advanced Diploma -
Muscle Shoals High School
Muscle Shoals, AL05-2021
Some College (No Degree) - Biology
Northwest Shoals Community College
Muscle Shoals, ALSkills
- Customer relationship management
- Product expertise
- Employee training
- Conflict resolution
- Attention to detail
- Refund processing
- Computer proficiency
Certification
Kennel certified
Accomplishments
- Employee of the Month, Renewal by Anderson
Timeline
Temporary Customer Service Representative
IKEA
02.2026 - 07.2026
Sales Representative
Renewal by Anderson
01.2025 - 03.2026
Cashier
Pet Supply Plus
02.2024 - 01.2025
Cashier
Green Valley Nursery
08.2022 - 03.2024
Advanced Diploma -
Muscle Shoals High School
Some College (No Degree) - Biology
Northwest Shoals Community College