Krislyn Maddox
DeQuincy,LA
Summary
Skilled professional with experience in collections, customer service and data entry. Exceptional interpersonal and problem-solving skills. Effectively mediates customer disputes and collects payment in timely manner.
Overview
4
4
years of professional experience
4
4
years of post-secondary education
Work History
Collections Specialist
Allegience Health Managment
05.2023 - Current
- Safeguarded organizational reputation by ensuring strict adherence to all relevant laws and regulations governing Medicaid billing practices.
- Initiated repossession process or service disconnection upon failure of other collection methods.
- Contacted customers to discuss past-due accounts and negotiated payment plans.
Receptionist
The Pediatric Center
01.2023 - 04.2023
- Resolved customer complaints professionally, leading to improved customer relations and loyalty.
- Performed cash, card and check transactions to complete customer purchases.
- Counted money in cash drawers at beginning and end of shifts to maintain accuracy.
- Stocked, tagged and displayed merchandise as required.
Receptionist
Fast Pace Urgent Care
08.2021 - 01.2023
- Provided administrative support to staff members by handling correspondence, filing documents, and managing office supplies inventory.
- Operated multi-line telephone system to answer and direct high volume of calls.
- Answered questions and addressed, resolved, or escalated issues to management personnel to satisfy customers.
- Maintained visitor log for entering and leaving facility for security purposes.
Phlebotomist
Imperial Health
02.2021 - 08.2021
- Monitored supply levels and placed orders for laboratory supplies.
- Collaborated with medical professionals to ensure accurate test orders and appropriate sample collection methods were used.
- Provided support to laboratory staff, facilitating prompt analysis of collected samples for expedited results delivery.
- Performed laboratory tests to assist physicians in diagnosis.
Phlebotomist
Dequincy Memorial Hospital
06.2020 - 02.2021
- Participated in continuing education programs to stay up to date on new technologies and procedures.
- Established and maintained positive working relationships with patients, staff and clinical personnel to build trust and camaraderie.
- Assisted in streamlining the specimen processing workflow for increased efficiency and reduced wait times for patients.
- Performed laboratory tests to assist physicians in diagnosis.
- Proven ability to learn quickly and adapt to new situations.
Education
High School Diploma -
Dequincy High School
Dequincy, LA 08.2013 - 05.2017
Skills
- Stress Tolerance
- Payment management
- Eligibility Verification
- Data entry proficiency
- Insurance understanding
- Account Monitoring
- Relationship Building
- Conflict Resolution
- Database Maintenance
- Financial Documentation
- Terms Review and Enforcement
- Claims Processing
- Bookkeeping
Timeline
Collections Specialist
Allegience Health Managment
05.2023 - Current
Receptionist
The Pediatric Center
01.2023 - 04.2023
Receptionist
Fast Pace Urgent Care
08.2021 - 01.2023
Phlebotomist
Imperial Health
02.2021 - 08.2021
Phlebotomist
Dequincy Memorial Hospital
06.2020 - 02.2021
High School Diploma -
Dequincy High School
08.2013 - 05.2017
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