Laikin Davies
Wilmington,NC
Summary
Detail-oriented team player with strong organizational skills. Ability to handle multiple projects with a high degree of accuracy. Able to review team tasks to assure quality. Capable of training successfully. Consistently recognized for hard work, attention to detail and goal achievement.
Overview
2
2
years of professional experience
Work History
Shift Leader
Tropical Smoothie
Wilmington, NC
06.2022 - Current
- Conducted performance reviews and provided staff with feedback and guidance.
- Served as a reliable point-of-contact for upper management when needed, effectively communicating any issues or successes from daily operations.
- Oversaw daily cash handling procedures, maintaining accurate records and minimizing discrepancies.
- Maintained a clean and safe work environment while ensuring all employees adhered to safety guidelines and protocols.
- Developed strong communication skills among staff members by encouraging open dialogue during shift meetings or one-on-one discussions.
- Enforced company policies and regulations with employees.
- Trained new employees and delegated daily tasks and responsibilities.
- Maintained clean and well-organized production areas to avoid violations or unnecessary work delays due to hazards or inefficient layouts.
- Enhanced customer satisfaction through prompt and courteous service, addressing concerns immediately.
- Collaborated with other shift leaders to maintain consistent standards across all shifts, promoting a cohesive workplace culture.
- Self-motivated, with a strong sense of personal responsibility.
Restaurant Hostess
The Sailfish At Marsh Creek Marina
Wilmington, NC
03.2023 - 12.2023
- Greeted customers warmly upon arrival and provided friendly and warm presence throughout dining experience.
- Streamlined table turnover process by quickly identifying available seating options for incoming diners.
- Resolved guest complaints professionally, taking appropriate action to address issues and improve future experiences.
- Provided patrons with estimated waiting times during peak service hours.
- Seated patrons based on guest preferences and seating availability.
- Answered phone calls to take orders, give information and document reservations.
- Checked in with servers to confirm preparedness before seating customers.
- Backed up servers by checking on tables and retrieving items for guests.
- Provided exceptional service through friendly interactions with customers, answering questions and addressing concerns.
- Trained new hostess staff members on company policies, procedures, and best practices ensuring consistency across all shifts.
- Managed seating chart and monitored activity in restaurant to keep constant and efficient dining flow.
- Answered customer questions about hours, seating, and menu information.
- Worked effectively in fast-paced environments.
Education
Emsley A Laney High School
Wilmington, NC06.2024
Skills
- Team Leadership
- Cash Handling
- Rules Enforcement
- Shift Paperwork Completion
- Team Supervision
- Positive Attitude
- Multitasking
- Active Listening
- Self-Directed
Timeline
Restaurant Hostess
The Sailfish At Marsh Creek Marina
03.2023 - 12.2023
Shift Leader
Tropical Smoothie
06.2022 - Current
Emsley A Laney High School